Ratings based on 1,359 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Dec 2024
Great area, kind of in the middle of everything, also great night street view of the Tokyo tower. Lost of things to do around and places to eat. Hotel was clean, constant amenities provided.
Comment from Hotel Management
18 Dec 2024 by Receptionist Fujimura, Hotel Management
Thank you for staying at APA Hotel & Resort Roppongi Eki-Higashi. We are very pleased to receive your high evaluation of our hotel. We hope you were able to rest your body in the hot spring. We are very happy to hear that you enjoyed the view of Tokyo Tower. We will continue to strive to improve our service even further. We look forward to seeing you again.
by A verified traveler
Posted 17 Dec 2024
It’s a bit of a walk from the nearest bus or train station. About 5-10 min at least in any direction. The facility is super nice and beautiful. Not a very exciting lounge however. Pretty view of the city but it’s just some regular chairs in a room. No books, vending machine, or comfy chairs. The public baths are very very nice though. Nice stay for the price
Comment from Hotel Management
17 Dec 2024 by Nakashita / Receptionist, Hotel Management
Thank you very much for choosing APA Hotel & Resort Roppongi-Ekihigashit.We hope you enjoyed your stay with us.Thank you for your compliments about our hotel.The hotel is located 5 to 10 minutes from the station as you mentioned and easy to access.You can enjoy the beautiful view of the Tokyo tower at the lounge. Also, there are vending machines on the same floor. So, you can get a drink and relax after taking the bath.Thank you very much for your review.We look forward to welcoming you again.
by A verified traveler
Posted 17 Dec 2024
My favorite place to stay that doesn’t break the bank.
Comment from Hotel Management
17 Dec 2024 by Nakashita / Receptionist, Hotel Management
Thank you very much for choosing APA Hotel & Resort Roppongi-Ekihigashi this time.Thank you for your kind review.We are waiting for your next stay.
by A verified traveler
Posted 16 Dec 2024
Would stay again!
Comment from Hotel Management
17 Dec 2024 by Nakashita / Receptionist, Hotel Management
Thank you very much for choosing APA Hotel & Resort Roppongi-Ekihigashi among many choices.We hope you enjoyed your stay with us.We look forward to see you again.
by A verified traveler
Posted 15 Dec 2024
APA hotels (stayed at multiple) they all take care of you and are constantly giving you clean hygiene needs. Very clean, they clean your room I believe it was every 3-4 days even if you don't want it haha but very helpful staff and nice stay!
by A verified traveler
Posted 15 Dec 2024
Encounter young mother around and boy around 6,7 yr old in big bath , bathing in clothes ( spandex black top and pants).
Unpleasant.
Comment from Hotel Management
15 Dec 2024 by Receptionist/ Sato, Hotel Management
Thank you very much for staying at APA Hotel & Resort Roppongi Eki-Higashi.We are very sorry for your discomfort regarding the large public bath.For safety reasons, we ask that children be accompanied by a parent or guardian in the large public bath at APA Hotels.We thank you for your understanding.Thank you very much for taking time out of your busy schedule to write the review.
by A verified traveler
Posted 15 Dec 2024
Nice
Comment from Hotel Management
15 Dec 2024 by Receptionist/ Sato, Hotel Management
Thank you for choosing APA Hotel & Resort Roppongi Eki-Higashi.We are very happy to hear that you were satisfied with your stay.We hope you will visit us again when you come to the area.All of us look forward to seeing you again.
by A verified traveler from Fullerton
Posted 13 Dec 2024
Hotel is nice and clean. The rooms are small, very typical for Japan. A/C and heating are centralized. During this winter season, only heat is available and there were times it was hot in the room and we had to keep the windows and door open. When we called front desk, we were told the hotel controls the system and only heating is available. Good experience all in all and value for the money.
Comment from Hotel Management
14 Dec 2024 by Front Desk Nogami, Hotel Management
Thank you very much for staying at APA Hotel & Resort Roppongi Eki-Higashi.We hope you had a relaxing stay with us.The air conditioning in our hotel is centrally controlled, but you can borrow a hot/cold air conditioner from the front desk.You can also open the window, so please feel free to use it again when you come back to the neighborhood.
by A verified traveler
Posted 13 Dec 2024
Comment from Hotel Management
13 Dec 2024 by Nakashita / Receptionist, Hotel Management
Thank you very much for choosing APA Hotel & Resort Roppongi-Ekihigashi this time. We hope you enjoyed your stay with us.We look forward to seeing you again soon.Thank you for your kind review.
by A verified traveler
Posted 11 Dec 2024
Front desk personal very business like, rather cold .
Comment from Hotel Management
11 Dec 2024 by Receptionist Iha, Hotel Management
Thank you very much for choosing APA Hotel & Resort Roppongi Station East. We are very sorry that you had an unpleasant experience with our staff, despite the fact that you chose us from among many hotels. We will take your comments very seriously, and we will make every effort to educate our staff and improve our services. Thank you very much for taking time out of your busy schedule to provide us with your feedback.
