Ratings based on 983 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
3.8 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Homestead
Posted 3 Dec 2024
My carpet was stained and dirty
Comment from Hotel Management
3 Dec 2024 by Recepton / HOSHINO, Hotel Management
Thank you for staying at APA HOTEL HIGASHI-SHINJUKU-KABUKICHO. We are also grateful that you wrote a review about your stay. We are sorry that the room was dirty. We will check it and work on improving it. Thank you for your honest feedback. We look forward to seeing you again.Sincerely.
by A verified traveler from Male City
Posted 2 Dec 2024
There’s not much nearby but a short walk away from the hustle and bustle of Shinjuku and Shin Okubo. Also a bit far from the train stations. If you can opt for the APA’s near the station as taxis can get hefty in Tokyo. Otherwise I didn’t mind about the place. It’s average for 100$ per night but then again it’s also Tokyo.
Comment from Hotel Management
2 Dec 2024 by Reception / TANABE, Hotel Management
Thank you very much for staying at APA Hotel〈Higashi Shinjuku Kabukicho〉.We would also like to thank you for sharing your review regarding your stay.We are very pleased to receive your compliments regarding the access.We will continue to strive to improve our service so that you will be satisfied in the future.We look forward to welcoming you back.
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Front Seki, Hotel Management
Thank you very much for staying at APA Hotel 〈Higashi Shinjuku Kabukicho〉. We would also like to thank you for your review. We are very happy that you were satisfied with your stay. We will continue to strive to further improve our services. We look forward to welcoming you again.
by A verified traveler
Posted 3 Nov 2024
Location of this property is perfect. Although the rooms may be on the smaller side, they had everything; from a mini fridge to a tv with free movies to watch. Also free travel essentials inside the restroom and desk. I will be staying at APA properties again when I return to Japan.
Comment from Hotel Management
3 Nov 2024 by Front Seki, Hotel Management
Thank you very much for staying at APA Hotel Higashi-Shinjuku Kabukicho. We would also like to thank you for sharing your review regarding your stay. We are very pleased that you were satisfied with your stay. Although the guest rooms are compact in structure, they are equipped with a wide range of amenities and free VOD to ensure a comfortable stay. We will continue to strive to further improve our service so that we can meet your expectations the next time you visit us. We look forward to welcoming you again.
by A verified traveler
Posted 3 Nov 2024
Tiny room, but location is awesome.
Comment from Hotel Management
3 Nov 2024 by Receptionist: Fujii, Hotel Management
Thank you very much for staying at APA Hotel Higashi-Shinjuku Kabukicho.We are very happy to receive your high rating of 5 points.We will continue to strive to create a hotel that will be chosen by everyone.All our staff look forward to seeing you again.Receptionist: Fujii
by A verified traveler
Posted 2 Nov 2024
Nice affordable place to stay. I would recommend for couples and solo travelers, not really for family's.
Comment from Hotel Management
2 Nov 2024 by Front Seki, Hotel Management
Thank you very much for staying at APA Hotel Higashi-Shinjuku Kabukicho. We would also like to thank you for sharing your review regarding your stay. We are very pleased that you were satisfied with your stay. Although the rooms are compact, we have a variety of amenities to ensure that you have a comfortable stay. We will continue to strive to improve our services so that you will choose our hotel again. We look forward to welcoming you back.
by A verified traveler
Posted 1 Nov 2024
Room was not the cleanest, but I feel that this is common with APA hotels. The staff were wonderful, though! Very helpful, friendly, and check in/out was easy. Thank you (:
Comment from Hotel Management
1 Nov 2024 by Reception:Hirukawa, Hotel Management
Thank you very much for using APA Hotel 〈Higashi Shinjuku Kabukicho〉. Thank you very much for your review. We are sorry for the unpleasant experience with the room cleaning. We will continue to improve based on your review. Also, thank you for praising the staff's customer service. We will share this with our staff and strive to provide even better service. Please use our hotel again when you are in the area. We look forward to seeing you again.
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Reception / Hiura, Hotel Management
Thank you very much for staying at APA Hotel 〈Higashi Shinjuku Kabukicho〉.We also appreciate you taking the time to leave a review.We will continue to strive to create a hotel that satisfies our customers.We look forward to seeing you again.Sincerely Receptionist/Hiura
by A verified traveler
Posted 28 Oct 2024
Everything you need, very close to a subway and 7/11. It’s in Kabukicho so expect some noise in the evening every now and again (also sirens) other than that. Enjoyed my stay.
Comment from Hotel Management
28 Oct 2024 by Reception / OTA, Hotel Management
Thank you for using APA Hotel Higashi-Shinjuku Kabukicho. We would also like to thank you for your review.We are very happy that you were satisfied with your stay. We are very happy to hear that you were satisfied with your stay. There are 24-hour convenience stores and discount stores around the hotel, and the crowded Kabukicho area is within walking distance. We apologize for the inconvenience caused by the noise.We have a limited number of earplugs available at the front desk.Please feel free to use them.We will continue to strive to improve our services so that everyone can have a comfortable stay.If you have another opportunity, please use our APA hotel again.Thank you for your valuable feedback. We look forward to seeing you again.Sincerely,
by A verified traveler
Posted 26 Oct 2024
The staff was the best part of the experience. They are the reason I gave service high marks. I usually stay at an apa property. This time was a little off the bed I had a sag in the mattress. I never notified the staff in regards and forgot to bring it to their attention as I checked out.
Comment from Hotel Management
26 Oct 2024 by Reception Kawahara, Hotel Management
Thank you for staying at APA Hotel Higashi Shinjuku Kabukicho. We are also very pleased that you have left a review about your stay, and thank you for always using APA Hotels. We apologize for the inconvenience caused with the bed. We will recheck the room and make efforts to improve it. We hope you will use our hotel again if you have the opportunity.
