Ratings based on 992 Verified Reviews
4.1 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
the room is hot as window is small even thought its autumn but only heater and no aircon
Comment from Hotel Management
15 Nov 2024 by Front Desk Kaji, Hotel Management
Thank you very much for choosing APA Hotel Higashi-Shinjuku Ekimae. Thank you also for taking time out of your busy schedule to write a review. However, we are very sorry for any inconvenience caused during your stay. We are not satisfied with the current situation and will strive to further improve our services. We look forward to welcoming you again.
by A verified traveler
Posted 15 Nov 2024
This hotel is across from a Mcdonalds, and very close to the Fukutoshin metro line. Great if you want a late night snack, and travel to Shibuya and Ikebukuro is very easy. The hotel room is clean and has everything you need, although it may be feel very small for some foreigner guests. Staff was welcoming and were able to help in English. Check out is at 10am, which I thought was a bit early and inconvenient. You can pay 2000 jpy to extend by one hour and check out at 11am. I thought this was expensive, and not very customer friendly. Otherwise it was a comfortable stay.
Comment from Hotel Management
15 Nov 2024 by Front Desk Kaji, Hotel Management
Thank you very much for choosing APA Hotel Higashi-Shinjuku Ekimae. Thank you very much for taking time out of your busy schedule to write a review of our hotel. Our staff is very pleased to receive your high evaluation. We will continue to strive to improve our services. We hope you will have another opportunity to visit our hotel again. We look forward to welcoming you again.
by A verified traveler
Posted 13 Nov 2024
Very handy to the train station. Walking distance to shops and restaurants. Perfect location
Comment from Hotel Management
14 Nov 2024 by Front Desk Sugawara, Hotel Management
Thank you for staying at APA Hotel Higashi-Shinjuku Ekimae. We also appreciate you taking the time to post a review.We will never be satisfied with the status quo and will continue to work towards improving our service.Please stay with us again if you have the opportunity.All our staff look forward to seeing you.
by A verified traveler
Posted 9 Nov 2024
Dining options
Comment from Hotel Management
10 Nov 2024 by Front Desk Chinen, Hotel Management
Thank you very much for choosing APA Hotel Higashi-Shinjuku Ekimae.Thank you very much for taking time out of your busy schedule to write a review of our hotel. Our staff is very pleased to receive your high evaluation. We will continue to strive to improve our services.We hope you will have another opportunity to visit our hotel again. We look forward to welcoming you again.
by A verified traveler
Posted 25 Oct 2024
Conveniently close to train station
Comment from Hotel Management
26 Oct 2024 by Front Desk Sugawara, Hotel Management
Thank you very much for choosing APA Hotel Higashi-Shinjuku Ekimae. Thank you very much for taking time out of your busy schedule to write a review of our hotel. We will continue to strive to improve our services. We hope you will have another opportunity to visit our hotel again. We look forward to welcoming you again.
by A verified traveler
Posted 22 Oct 2024
Good
Comment from Hotel Management
23 Oct 2024 by Front Desk Chinen, Hotel Management
Thank you very much for choosing APA Hotel Higashi-Shinjuku Ekimae.Thank you very much for taking time out of your busy schedule to write a review of our hotel. Our staff is very pleased to receive your high evaluation. We will continue to strive to improve our services.We hope you will have another opportunity to visit our hotel again. We look forward to welcoming you again.
by A verified traveler
Posted 20 Oct 2024
Amazing!
Comment from Hotel Management
20 Oct 2024 by Front Desk Sakai, Hotel Management
Thank you for choosing APA Hotel Higashi Shinjuku Ekimae.We are very pleased that you took time out of your busy schedule to give us a high evaluation. We will continue to make every effort based on this evaluation.All of our staff look forward to welcoming you again.Front desk Sakai
by A verified traveler
Posted 13 Oct 2024
The double bed room is too small for 2 people
Comment from Hotel Management
13 Oct 2024 by Front Desk Ozaki, Hotel Management
Thank you for staying at APA Hotel Higashi-Shinjuku Ekimae.Our hotel is very small and the rooms are very spacious. We apologize for any inconvenience caused. If you have any requests, please feel free to contact the front desk. We hope your stay with us will be a good one.
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
13 Oct 2024 by Front Desk Chinen, Hotel Management
Thank you very much for choosing APA Hotel Higashi-Shinjuku Ekimae. Thank you very much for taking time out of your busy schedule to write a review of our hotel. We will continue to strive to improve our services. We hope you will have another opportunity to visit our hotel again. We look forward to welcoming you again
by A verified traveler
Posted 8 Aug 2024
Good
Comment from Hotel Management
11 Aug 2024 by Front Desk Chinen, Hotel Management
Thank you very much for choosing APA Hotel Higashi-Shinjuku Ekimae. We will continue to improve our services to be the hotel of choice for our guests. We sincerely look forward to welcoming you again.Front Desk Chinen
