Ratings based on 979 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Nice option for the price
Comment from Hotel Management
20 Nov 2024 by Front desk Takei, Hotel Management
Thank you very much for staying at APA Hotel Ginza Kyobashi.We are very happy to hear that you were satisfied with the cost performance.We will continue to do our best to satisfy our guests.We look forward to welcoming you again.
by A verified traveler
Posted 17 Nov 2024
Nice location, but nothing special. Just another over priced and cramped Tokyo business hotel.
Comment from Hotel Management
17 Nov 2024 by Receptionist:Uchida, Hotel Management
Thank you very much for staying at APA Hotel Ginza Kyobashi. We look forward to seeing you again.
by A verified traveler
Posted 15 Nov 2024
Dirty filthy
Comment from Hotel Management
15 Nov 2024 by Front Desk Yamada, Hotel Management
Thank you very much for staying at APA Hotel Ginza Kyobashi.However, we are very sorry for any discomfort you may have experienced during your stay.We will check the cleanliness of the room and make every effort to prevent a reoccurrence.Thank you very much for taking time out of your busy schedule to write us.
by A verified traveler
Posted 12 Nov 2024
Room is so small and dusty . I walked into the room and immediately went to front desk to ask for refund . They wouldn’t give me a refund so I still left. I wouldn’t recommend this hotel at all
Comment from Hotel Management
12 Nov 2024 by Reception:Itaya, Hotel Management
Thank you very much for staying at APA Hotel Ginza Kyobashi. Although you chose APA Hotel among many hotels, we are very sorry for the lack of cleanliness that caused you to feel uncomfortable.We will share your comments with our cleaning staff so that we can improve the quality of our cleaning services. We hope to see you again in the near future.
by A verified traveler
Posted 6 Nov 2024
I’ve stayed at various APA hotels, this one was by far the worst. The room is outdated and minimal space for storage despite the compact room. Walls and carpet are also dirty, and bed was uneven.
Not completely garbage but would not stay again.
Comment from Hotel Management
6 Nov 2024 by Reception:Uchida, Hotel Management
Thank you very much for staying at APA Hotel Ginza Kyobashi.However, we are very sorry for the unpleasant experience you had with your room. We check the rooms daily, but as a result, we sincerely apologize for the dissatisfaction that we caused our customers. We are ashamed that all we can do is apologize. We will continue to strive to improve our services in the future. Thank you very much for your valuable feedback.
by A verified traveler
Posted 4 Nov 2024
Enjoyed everything except the washer and dryer didn’t work very well.
Our clothing never dried.
Besides that great stay with shopping near by and walkable amenities.
Comment from Hotel Management
4 Nov 2024 by Reception：Takei, Hotel Management
Thank you very much for staying at APA Hotel Ginza Kyobashi.We are very happy to hear that you had a wonderful stay with us.Our hotel is located near several train stations, making it very convenient for both sightseeing and business.However, we are very sorry for the inconvenience caused by the coin-operated laundry.The dryer in our hotel charges 100 yen per 30 minutes.You can extend the drying time by inserting 100 yen.We sincerely look forward to welcoming you back to our hotel.
by A verified traveler
Posted 4 Nov 2024
Only one small elevator that caused traffic & delays when having to leave or come in
Comment from Hotel Management
4 Nov 2024 by Tokitsu/Receptionist, Hotel Management
Thank you very much for staying at APA Hotel 〈GINZA KYOBASHI〉.We are very sorry for the inconvenience caused by the elevator. As you indicated, it is very crowded in the morning and before/after check-in, so we recommend that you move to the elevator as soon as possible.Thank you for taking time out of your busy schedule to provide us with your feedback.
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
3 Nov 2024 by Reception:Uchida, Hotel Management
Thank you very much for staying at APA Hotel Ginza Kyobashi. We are very happy to receive your valuable evaluation. We look forward to seeing you again.
by A verified traveler
Posted 27 Oct 2024
Best Japanese breakfast buffet. Eco friendly. Great amenities like laundry and in room provisions.
Comment from Hotel Management
27 Oct 2024 by Front Shimada, Hotel Management
Thank you very much for staying at APA Hotel Ginza Kyobashi. We are glad you enjoyed our breakfast. I am sure that guests from overseas will be pleased.Please visit us again when you come to Japan. Thank you very much for your feedback.
by A verified traveler from Kew Gardens
Posted 25 Oct 2024
Very nice
Comment from Hotel Management
25 Oct 2024 by Front Shimada, Hotel Management
Thank you very much for staying at APA Hotel Ginza Kyobashi. We are glad you had a pleasant stay.We look forward to seeing you again.Thank you very much for your valuable feedback.
