Ratings based on 355 Verified Reviews
4.3 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Nine Hours Hamamatsucho, Hotel Management
Thank you very much for choosing Nine Hours Hamamatsucho.We apologize for any inconvenience caused during your stay.We will take your feedback into consideration in the future.We sincerely look forward to serving you again.Nine Hours Hamamatsucho
by A verified traveler
Posted 3 Nov 2024
Terrible place for sleeping, there is no noise isolation. They also allow sick people to stay so you will hear coughing from people with COVID just like a hospital. Avoid if you don’t want to get sick.
Comment from Hotel Management
3 Nov 2024 by ナインアワーズ浜松町, Hotel Management
Thank you very much for using Nine Hours Hamamatsucho.We apologize for any inconvenience caused during your stay.We will take your opinions into consideration in the future.We look forward to seeing you again.nine hours hamamatsucho
by A verified traveler
Posted 23 Oct 2024
The experience was good; I had to be very organized with regard to my toiletries.
Comment from Hotel Management
26 Oct 2024 by Nine Hours Hamamatsucho, Hotel Management
Thank you very much for staying at Nine Hours Hamamatsucho.Thank you for choosing our hotel out of many hotels. Thank you for your valuable feedback. looking forward to seeing you coming again.nine hours hamamatsucho
by A verified traveler
Posted 23 Oct 2024
Definitely enjoyed my stay for a few days. Everything was clean. Space was a bit small for locker room but for the price and hospitality it’s a steal!
Comment from Hotel Management
26 Oct 2024 by Nine Hours Hamamatsucho, Hotel Management
Thank you very much for choosing Nine Hours Hamamatsucho.Thank you very much for your kind words of praise.We apologize for any inconvenience caused during your stay.We will take your feedback into consideration in the future.We sincerely look forward to serving you again.Nine Hours Hamamatsucho
by A verified traveler
Posted 21 Oct 2024
This place was okay. This was first capsule hotel and only one and I’m not being fair with the rating as I’m comparing this place with the hotels we stayed at. Capsules are okay, I didn’t love my experience here. People staying are not very mindful, not demure at all. They were noisy at night, and I was able to rest well as I kept hearing people opening and closing the doors. The capsule unit does not have an AC or fan so I was sweating and very dehydrated when I woke up. If you are looking for a budget place this a good option but if you can afford a hotel, I’ll definitely do that. It was an okay experience for me but I don’t think I’d like to repeat it.
Comment from Hotel Management
22 Oct 2024 by A, Hotel Management
"Thank you very much for using Nine Hours Hamamatsucho.We apologize for any inconvenience caused during your stay.We will take your opinions into consideration in the future.We look forward to seeing you again.nine hours hamamatsucho"
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
14 Oct 2024 by A, Hotel Management
"Thank you very much for using Nine Hours Hamamatsucho.Thank you very much for your kind words of praise.We look forward to seeing you again.nine hours hamamatsucho"
by A verified traveler
Posted 9 Oct 2024
Cozy
Comment from Hotel Management
13 Oct 2024 by A, Hotel Management
"Thank you very much for using Nine Hours Hamamatsucho.Thank you very much for your kind words of praise.We look forward to seeing you again.nine hours hamamatsucho"
by A verified traveler
Posted 7 Oct 2024
Comment from Hotel Management
13 Oct 2024 by A, Hotel Management
"Thank you very much for using Nine Hours Hamamatsucho.Thank you very much for your kind words of praise.We look forward to seeing you again.nine hours hamamatsucho"
by A verified traveler
Posted 23 Sep 2024
Comment from Hotel Management
13 Oct 2024 by A, Hotel Management
"この度はナインアワーズ浜松町をご利用いただき誠にありがとうございます。温かいお褒めの言葉をいただきまして誠にありがとうございます。またのご利用を心よりお待ちしております。ナインアワーズ浜松町"
by A verified traveler
Posted 23 Sep 2024
It was our first time staying at a capsule hotel. Sleeping pods were very comfortable; some of the shower stalls were not working and needed to wait for shower stalls; if you have a checked in suitcase recommend bringing a cable lock, as it may not fit in the locker.
Comment from Hotel Management
13 Oct 2024 by A, Hotel Management
"Thank you very much for using Nine Hours Hamamatsucho.Thank you very much for your kind words of praise.We look forward to seeing you again.nine hours hamamatsucho"
