Ratings based on 980 Verified Reviews
2.8 Room cleanliness
3.1 Service & staff
3.1 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Dec 2024
Comment from Hotel Management
9 Dec 2024 by Management, Hotel Management
thank you so much for your feedback
by A verified traveler
Posted 7 Dec 2024
The area look really shady
Comment from Hotel Management
9 Dec 2024 by Recordo Rediresponse Specialist, Hotel Management
Hey Irving,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Charlotte - Airport. I'm sorry to hear that you found our location to be shady. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experienceSincerely,RecordoRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 3 Dec 2024
Last resort.
Comment from Hotel Management
4 Dec 2024 by Management, Hotel Management
thank you for your feedback
by A verified traveler
Posted 1 Dec 2024
Need upkeep
Comment from Hotel Management
3 Dec 2024 by Management, Hotel Management
thank you for your feedback and we will take what you mentioned into consideration.
by A verified traveler
Posted 28 Nov 2024
Good time
Comment from Hotel Management
29 Nov 2024 by Management, Hotel Management
thank you for your feedback, we are pleased to hear that you enjoyed your stay with us
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Management, Hotel Management
thank you for your feedback
by A verified traveler
Posted 21 Nov 2024
The staff is very rude and disrespectful will never stay at this location again..
Comment from Hotel Management
22 Nov 2024 by Management, Hotel Management
Thank you for sharing your feedback. We are truly sorry to hear about your negative experience with our staff. We strive to provide a welcoming and respectful environment for all of our guests, and it is clear that we fell short in your case.Please rest assured that we take your concerns seriously and will be addressing this with the appropriate team members to ensure that this behavior does not occur in the future. Your experience does not reflect the standards we aim to uphold, and we sincerely apologize for any discomfort caused.
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
9 Nov 2024 by Best regards, Red Roof Inn , Hotel Management
Thank you so much for the wonderful 5-star review! We’re thrilled to hear you had a great experience with us, and we’re especially glad you found our location convenient, the room comfortable, and the staff friendly. It’s always our goal to provide excellent service, and it’s fantastic to know we hit the mark during your stay.We truly appreciate your feedback, and we look forward to welcoming you back the next time you're in the Charlotte area!
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Best regards, Red Roof Inn , Hotel Management
Thank you so much for your amazing 5/5 review! We are thrilled to hear that you had such a positive experience during your stay with us. Our team works hard to provide a comfortable and welcoming environment for our guests, and your feedback truly makes all of our efforts worthwhile.We look forward to welcoming you back to Red Roof Inn Charlotte Airport the next time you're in the area!
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
28 Oct 2024 by management, Hotel Management
thank you for your feedback
