Ratings based on 69 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
4.4 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Jul 2024
The electricity of the Hotel is not working properly
by A verified traveler
Posted 7 May 2024 on Hotels
by A verified traveler
Posted 3 Sep 2023 on Hotels
by A verified traveler
Posted 26 May 2023
Receptionist was very arrogant
Comment from Hotel Management
26 May 2023 by Renaissance Tlemcen Hotel Team, Hotel Management
Dear Guest, Thank you for sharing your feedback regarding your recent stay at the Renaissance Tlemcen Hotel. We appreciate your honest review as it helps us identify areas for improvement. We are truly sorry to hear that you encountered an unpleasant experience with our receptionist. Please accept our sincere apologies for any arrogance displayed. Providing excellent customer service is a top priority for us, and we will address this matter with our team to ensure that all guests are treated with respect and professionalism. We value your feedback and assure you that we take it seriously. Your comments will be shared with the appropriate department to make the necessary adjustments and enhance our overall guest experience. We hope that you will consider staying with us again in the future, allowing us the opportunity to provide you with a more positive and memorable experience. Thank you for choosing the Renaissance Tlemcen Hotel, and we appreciate your understanding. Best regards.
by A verified traveler
Posted 22 Aug 2022
by A verified traveler
Posted 14 Aug 2022
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by A verified traveler
Posted 7 Aug 2022
Excelente customer service. Love it
by A verified traveler
Posted 28 Feb 2022
Everything went OK, the only issue I faced is on check-in, I had a city view reservation, but they gave us a mountai view room
by A verified traveler
Posted 2 Dec 2021
Excellent services, the personal is friendly and professional, always available for your needs
by A verified traveler
Posted 26 Jul 2021 on Hotels
Comment from Hotel Management
9 Aug 2021 by Youcef, Hotel Management
Thanks for your feedback, we hope to see you again at our hotel.
