Ratings based on 185 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Oct 2023
It's a clean facility well preserved, nice and secure. There is a police station practically next to it
Comment from Hotel Management
16 Oct 2023 by Aline, Hotel Management
Thank you so much for the feedback. It was a pleasure to have you here as we appreciate your business.
by A verified traveler
Posted 19 Apr 2023
Comment from Hotel Management
17 May 2023 by Aline, Hotel Management
Gracias por su tiempo para calificarnos
by A verified traveler
Posted 7 Apr 2023
Comment from Hotel Management
28 Apr 2023 by Aline, Hotel Management
Mil gracias por tomarse el tiempo de calificarnos. Se lo agradecemos mucho y le deseamos lo mejor.
by A verified traveler
Posted 19 Dec 2022
Beautiful hotel
by A verified traveler
Posted 26 Nov 2022
The room and beds very clean is a nice, safe and quiet place to sleep
by A verified traveler
Posted 8 Aug 2022
Al buscar decía que estaba cerca del destino que visitaría y no fue así, al entrar a la habitación el olor a insecticida era demasiado intenso, las chicas de recepción con pésima actitud, la habitación por debajo de las camas estaba muy sucio, tienen horario para el uso de agua caliente , lo cual si llegas a las 11 de la noche no puedes tomar un baño caliente!!!!!. No me gusto este sitio para hospedaje para alimentos debes salir a buscar donde comer
Comment from Hotel Management
29 Aug 2022 by Aline, Hotel Management
Gracias por comentar, sin embargo no aporta absolutamente nada con su actitud tan negativa señora.
by A verified traveler
Good but not as impressive as usual.
Posted 23 May 2022 on HotelsThis was my 4th stay here. Overall for the price it's a good place to stay. There is no breakfast or coffee but the zócalo is close. The garden is beautiful and the rooftop has beautiful views as well. It was good but wasn't as great as my usual stays. I was out into a smaller room than the usual one I stay in and I asked if I could change rooms (because the hotel was empty) and they said it was reserved. But no one stayed in it the entire time I was there.
There is usually a fan and I did not have one which usually wouldn't matter but it was quite warm this trip and didn't sleep well due to the heat. Also, there was a lot of noise the last night I was there but it was Saturday night and somewhat expected but you can hear everything in the room I was in.
When I checked out, they said there was nothing else I needed to do. I proceeded to walk to the zócalo and the attendant chased me down 3 blocks to tell me I needed to sign my cc receipt. I asked if he brought it with him and he said "no" and I needed to walk back to the hotel to sign it. Rediculous and was upsetting as I was in a hurry to get in my lift.to the airport.
by A verified traveler
Posted 8 Dec 2021 on Orbitz
Location
Comment from Hotel Management
8 Dec 2021 by ., Hotel Management
Muchas gracias por tomarse el tiempo de comentar. Estamos para servirle.
by A verified traveler
Posted 6 May 2021
Hotels is like traveling into the past, with old furniture, basic amenities, but it´s charming and we had a comfortable stay, and it is right in the centre of Tlaxcala.
Comment from Hotel Management
6 May 2021 by Celia, Hotel Management
Thanks so much for your kind comments. We apreciate your business!
by A verified traveler
Posted 11 Mar 2021
The hotel is among the most comfy and beautiful places I've ever stayed at in mexico. It's not the luxury but it's got a "home" feel to it.
The staff was curteus and very friendly.
Comment from Hotel Management
12 Mar 2021 by Celia, Hotel Management
Thank you so much for your kind coments. We are glad you had had a pleasant experience while staying with us. Have a wonderful week!
