Ratings based on 132 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.3 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Water was left all over floor in front of toilet and dress area. Towels were nasty and old. Bed was old and worn. Walls very thin and noisy.
by A verified traveler
Posted 20 Nov 2024
This quaint hotel is in an ideal location for those staying in Tlalpujahua! It is an old Spanish colonial-style building and is extremely charming. There were only two negatives that I found: it does need a little TLC on small things, such as the broken lampshades in our room. And there was some mold in the grout around the tiles in the bathroom. Not a lot, not on the floor, but if you are sensitive to this kind of thing, it is something to be aware of. But our bed was very comfortable and we had plenty of blankets for the cold night! The young lady in reception was very friendly and the common areas were delightful! I would definitely stay there again. One thing to be aware of: THEY DO NOT ACCEPT CREDIT CARDS!!! If you pay for your room through Expedia when you make your reservation, you are fine, but be prepared to bring cash or make a transfer from your Mexican bank account if you don't.
by A verified traveler
Posted 22 Oct 2024
En muy malas condiciones el estado del hotel, no hay estacionamiento, le hace falta que le den mantenimiento, expedía no debería promover este tipo de hoteles.
Comment from Hotel Management
22 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for sharing your feedback. We apologize for any inconvenience caused during your stay. We take your concerns seriously and will address them with the hotel management team to ensure necessary improvements are made. Should you require any further assistance, please reach out to us at guestsupport.na@oyorooms.com.
Regards,
Team OYO
by A verified traveler
Posted 11 Jul 2024
The checkin was spotless.
Staff are super friendly. The location is excellent.
There are a few things that need a little TLC.
Otherwise, it is great.
Comment from Hotel Management
22 Jul 2024 by Eva, Hotel Management
Hi, German! Your kind words of appreciation always motivate us. We wish you an amazing day ahead! Regards, Eva
by A verified traveler
Posted 28 Feb 2024
What a find! We were pleasantly surprised. A cute little hotel right next to the center of a lovely historic town with a lively local market. Very happy about it
Comment from Hotel Management
7 May 2024 by Ammy, Hotel Management
Hi, Li! We are glad you have taken time out to rate us highly. Having your love and encouragement we feel blessed. Regards, Tim.
by A verified traveler
Posted 15 Feb 2024
Such a unique boutique hotel. Check-in was with a sweet little señora. This is the hotel my Mexican grandfather could have built. Remember that this is a small rural town, and you will love and appreciate this hotel.
Comment from Hotel Management
7 May 2024 by Ammy, Hotel Management
Hi, Christina! We are glad you have taken time out to rate us highly. Having your love and encouragement we feel blessed. Regards, Tim
by A verified traveler
Posted 21 Nov 2022 on Hotels
Comment from Hotel Management
9 Dec 2022 by Ava, Hotel Management
Hey, Jorge! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Ava
by A verified traveler
Posted 15 Oct 2022 on Hotels
Comment from Hotel Management
9 Dec 2022 by Ava, Hotel Management
Hey, Robert! Thank you so much for acknowledging our efforts and rating us positively. We shall never stop pleasing you with our services. Regards, Ava
by A verified traveler
Posted 19 Apr 2022 on Hotels
Comment from Hotel Management
1 May 2022 by Jane, Hotel Management
We appreciate your positive rating, Herbert! We do take pride to serve our guests an amazing experience. Regards, Jane!
by A verified traveler
Posted 14 Mar 2022
Beautiful colonial hotel. You must stop by ok this hotel and enjoy the colorful town of tlalpujahua.
Comment from Hotel Management
22 Mar 2022 by Jane, Hotel Management
Thanks for such a lovely review, Alejandro! Delighted to know that you liked our services. Hope to welcome you again soon. Regards, Jane!
