Ratings based on 56 Verified Reviews
3.5 Room cleanliness
3.9 Service & staff
3.1 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Stellar Customer Service
Posted 22 May 2024 on Hotels Stellar customer service is the hallmark of this property. Pablo, the owner’s nephew was the hotel manager and he went above and beyond to make sure we were happy. We were one of two guest rooms booked during this off season, and when I inquired about where we could find dinner, he said they could prepare some for us and what time would we like to eat? We were the only ones eating, yet he made sure he turned on the music for atmosphere. The breakfast (included with your room) was delicious.
The hotel itself is situated closest to Tiwanaku and rooms with views of the monument are recommended. Pablo arranged for us to meet an English-speaking guide at Tiwanaku (make sure you book in advance as there are only 3 English speakers right now).
When the time came to leave , we asked about a taxi to La Paz and Pablo offered to take us himself!
Couldn’t ask for better customer service! Thank you so much, We highly recommend!
Comment from Hotel Management
23 May 2024 by pedro, Hotel Management
gracias sra diana fue un plaser tenerlos en hotel akapana q tenga buen dia
by A verified traveler
Posted 24 Nov 2023
Conveniently located for a visit to the Tiwanaku ruins (next door), this hotel makes an ok stop after crossing the border from Peru at Desaguadero. It bills itself as '4-star', but it's not really. Spacious hotel has seen better days and feels a bit neglected inside. Very friendly and helpful staff, and a decent meal was provided (although the restaurant was not open). Secure parking was a plus. Bed was completely knackered and felt like most of the springs had collapsed. Water warmish-hot after about 5 mins of running the tap. Good wifi was a suprise.
by A verified traveler
Posted 26 Jul 2023
The hotel was next to the Tiwanaku archaeological site and therefore a perfect place to stay.
Friendly host, warm water. Rooms were clean.
Comment from Hotel Management
26 Jul 2023 by pedro, Hotel Management
fue un gusto atenderlos en el hotel gracias por el comentario
by A verified traveler
Posted 2 Jun 2022
This property advised as a 4 star hotel.
The rooms are cold, no heat.
Uncomfortable bed, no tv, old furniture, not even hangers for your clothes.
Expedia overcharges for the room, saying that the hotel is fully booked.
I think I was the only guest, haven't seen anyone else.
In the future I will avoid using Expedia because they always overcharge for hotel rooms.
by A verified traveler
Posted 12 Feb 2020
The staff was excellent and went out of their way to make sure everything was fine
The property was located at the best location for visiting Puma Punku and Tiwanaku. Heating could be better.
by A verified traveler
Posted 13 Sep 2019
37 degrees out and no heat. Our room was filthy. Garbage left in room from previous guest. No staff in hotel after 10pm, lights turned out in hallways,etc. very flimsy door, and people knew which rooms were occupied because other rooms had keys in keyhole. Felt unsafe. The heat was the biggest problem though. Froze to death
by A verified traveler
Posted 24 Jun 2019 on Orbitz
Great staff. Cook made us a delicious dinner ! 😋. Great place to visit Tywanaku was expectacular a place and the museum as well !! It is cold in the winter so go in the spring or summer .
by A verified traveler from San Francisco, CA
Posted 22 May 2019
We have been the place 2 years ago. It was packed. This trip, it seems we had arrived in off season. The gigantic hotel only host a few international travelers, which is not a bad idea. The Hotel is just right next to the Tiwanaku site: walk out the door in 1 min, you are at the ticket booth. We were planing to take 2 days to enjoy the sites ( 2 museums and 2 sites), however, the expensive ticket seems valid for only the same day. We talked with the guard and mentioned we stayed at Hotel Akapana, it actually worked out. This is Hotel designed for hardcore Tiwanaku fever enthusiasts! Enjoy the breakfast which having the Sun Gate and Moon Gate in your sight. If Owner Rosario is at Hotel, she was in New Jersey 20 plus years, it will be easier to communicate in English. Kitchen can provide lunch and dinner, but we have to mention it before hand, they will need to prepare the materials fresh. If you go, don't forget to grab a local beer or wine from their inventory. $10 a bottle of wine...not bad! Don't forget to explore their big court yard, there is a friendly dog who is very happy to meet new friends. If you ran out of Bolivianos, Wilie in the hotel can help you. Veronica and Ms. in the kitchen, will try to make a pancake for you in the morning, if you mention it to them. If you like star gazing, it is fairly quiet during the night!
by A verified traveler from Atenas, Costa Rica
Posted 16 May 2019
This hotel places you one block from the entrance to the archeological site of Tiwanaku. Willy, who is managing Hotel Akapana, is knowledgeable about the history and significance of the site, but further, is a really nice guy who does whatever he can to help you with your stay. Very nice meals are available at the hotel as well. I recommend.
by A verified traveler from New York
Posted 19 Apr 2019 on Orbitz
It was close to Tiwanaku and the museum. It also looked nice on the outside. The roof leaked in the lobby. I took a shower and got shocked by electricity when I tried touching the water valves. I had to get out of the shower, dry myself off, put my rubber flip flops just to be able to turn the water off. It was the only shower I took, it is 220 volts here and it kind of hurt. I did tell the manager.
