Ratings based on 901 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Wahpeton
Posted 14 Dec 2024
Decent for a short stay. No hair dryer or soaps, lotions.
by A verified traveler
Posted 12 Dec 2024
I e clean friendly. I would come back again
Comment from Hotel Management
13 Dec 2024 by Hotel Management , Hotel Management
Dear Lisa,Thank you for your kind words and perfect rating! We're delighted to hear you enjoyed your stay at Extended Stay America. Providing a clean and welcoming environment is our priority, and we’re thrilled you would choose to return. We look forward to hosting you again soon!Sincerely,Hotel Management
by A verified traveler from TRAVERSE CITY
Posted 12 Dec 2024
No frills, affordable and clean hotel. Does have a small gym.
by A verified traveler
Posted 10 Dec 2024
The decor had a cold feeling. There was satains from a drink on the wall under the thermostat. Sheets on the bed had blood stain. I slept on top of the sheets as they didn't have any other rooms to change to. The toiletries were minimal. Caulking around the sink was pealing. I wouldn't stay here again.
Comment from Hotel Management
11 Dec 2024 by Hotel Management , Hotel Management
Dear Van, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. We understand how important comfort and cleanliness are, and we regret that we did not meet your expectations in these areas. Your comments have been shared with the team to ensure we continue improving. We hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 9 Dec 2024
I stayed one night but if I had a longer stay I would have had to get my money back. There was several cockroaches in the kitchen area and the sides of the fridge and crack in between the counter was utterly disgusting.
Comment from Hotel Management
10 Dec 2024 by Hotel Management , Hotel Management
Dear Sarah,Thank you for bringing this to our attention. We sincerely apologize for the unacceptable cleanliness issues you encountered during your stay. This is not the standard we strive to uphold, and we deeply regret the inconvenience caused. Your concerns have been shared with our team, and immediate steps will be taken to address and prevent such occurrences. We value your feedback and hope to have the opportunity to provide you with a significantly improved experience in the future. Sincerely,Hotel Management
by A verified traveler from TRAVERSE CITY
Posted 9 Dec 2024
Clean room and property. Very basic breakfast
Comment from Hotel Management
9 Dec 2024 by Hotel Management , Hotel Management
Dear JOHN, Thank you for your feedback! We are happy to hear you enjoyed the clean room and property. We appreciate your thoughts on the breakfast and will continue to explore ways to enhance this offering. We hope to welcome you back soon at Extended Stay America for an even better experience!Sincerely, Hotel Management
by A verified traveler
Posted 8 Dec 2024
The refrigerator is very noisy. It disturbed my sleep but the rooms are clean and comfortable
Comment from Hotel Management
11 Dec 2024 by Hotel Management , Hotel Management
Dear Gizem, Thank you for sharing your feedback. We're glad to hear that you found the room clean and comfortable. We understand how important a restful sleep is, and we apologize for the inconvenience caused by the refrigerator noise. We appreciate your input, and will certainly look into ways to minimize any disruptions to our guests’ comfort. We hope to have the opportunity to serve you again in the future for an even better experience.Sincerely,Hotel Management
by A verified traveler
Posted 25 Nov 2024
by A verified traveler
Posted 24 Nov 2024
No soaps or shampoo in room. Can't pay with cash which is ridiculous.
Comment from Hotel Management
24 Nov 2024 by Hotel Management , Hotel Management
Dear Zsolt, Thank you for your feedback. We regret that the lack of provided toiletries and our payment policy caused inconvenience during your stay. While certain policies are in place for operational reasons, we understand your concerns and will share your input with our team for review. Your feedback helps us improve, and we hope to provide you with a more seamless experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 18 Nov 2024
grab and go breakfast was underwhelming.
Comment from Hotel Management
19 Nov 2024 by Hotel Management , Hotel Management
Dear Robert, thank you for sharing your feedback. We regret that the grab-and-go breakfast did not meet your expectations. Providing a satisfying experience is important to us, and we will review your comments to explore opportunities for improvement. Your input is valuable in helping us enhance our offerings, and we hope to welcome you back in the future for a more enjoyable stay.Sincerely,Hotel Management
