Ratings based on 989 Verified Reviews
3.1 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Dec 2024
Well the property was in the middle of renovation so it’s kinda hard to properly rate it. Construction started early in the morning. I’m sure it will be great after renovations are complete.
Comment from Hotel Management
22 Dec 2024 by Samantha RediResponse Specialist, Hotel Management
Dear Consuelo,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN TINTON FALLS - JERSEY SHORE. You expressed that there was construction taking place during your stay but your sure the property will look great after the renovations are complete which was great to hear. It's also great to see you enjoyed your stay, resulting in a 5/5 score. Guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 30 Nov 2024
Enjoyed our stay front staff super friendly and very helpful.
Comment from Hotel Management
4 Dec 2024 by Sanesha RediResponse Specialist, Hotel Management
Hello Fiorella,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Tinton Falls - Jersey Shore. It's great to see you enjoyed your stay, found our staff super friendly and very helpful, resulting in a 5/5 score. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SaneshaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
29 Nov 2024 by Recordo Rediresponse Specialist , Hotel Management
Hey Tyler,The staff at the Red Roof Inn Tinton Falls - Jersey Shore and I appreciate you taking the time out of your busy day to share your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Red Roof hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 18 Nov 2024
The hotel is under renovation. It is very noisy, even on Saturdays. There is a lack of respect for guests in this bad situation. The staff are not equipped to serve guests. The rooms smell of cigarettes and dirt.
Comment from Hotel Management
28 Nov 2024 by Recordo Rediresponse Specialist, Hotel Management
Hey Daniel,Thank you for taking the time to tell us about your experience at the Red Roof Inn Tinton Falls - Jersey Shore. Please accept our sincerest apologies for the nose you stated you had to endure as well as the poor customer service. Red Roof would like for you to note that this isn't the level of service we stand for and we'll take this into serious consideration. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,RecordoRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
28 Nov 2024 by Recordo Rediresponse Specialist, Hotel Management
Hey Elvyn,The staff at the Red Roof Inn Tinton Falls - Jersey Shore and I appreciate you taking the time out of your busy day to share your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Red Roof hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 16 Nov 2024
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
27 Nov 2024 by LaTunde RediResponse Specialist, Hotel Management
Hello Michael, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN TINTON FALLS - JERSEY SHORE and I received your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Sanesha RediResponse Specialist , Hotel Management
Hello Barbara,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Tinton Falls - Jersey Shore and I are saddened to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Sanesha Red Roof Management RediResponse Specialist
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Jonathan RediResponse Specialist, Hotel Management
Hello Kara, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN TINTON FALLS - JERSEY SHORE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,JonathanRed Roof Management RediResponse Specialist
by A verified traveler
Posted 4 Nov 2024
Property seemingly under renovations. Check in was easy. However, as soon as I walked out of office I got fresh red paint on my hand and sleeve when I put my hand on handrail. Card key didn't work. Sink clogged. Flies in sink. Broken bottles in elevator. Trash overflowing and on floor. Shower hot water difficult to regulate. Etc. Etc. Etc. Not a pleasant stay.
Comment from Hotel Management
18 Nov 2024 by Sharma RediResponse Specialist, Hotel Management
Dear Gary,I appreciate you sharing your feedback following your stay at the RED ROOF INN TINTON FALLS - JERSEY SHORE. I am happy to hear that check in was easy. However, I was saddened to read that your stay fell short of your expectations due to the encounter you mentioned, broken key card, the insects you reported, and the other highlighted issues. Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely,Sharma Red Roof Management RediResponse Specialist
