Ratings based on 280 Verified Reviews

4.1 out of 5
86% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 16 Sep 2024
wish I knew to proceed to other barrier for parking, as the main area was blocked by traffic
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 6 Sep 2024 on Hotels
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 1 Sep 2024 on Hotels
2 out of 5
by A verified traveler

No pool or sunbathing terrace as advertised

Posted 7 Jul 2024 on Hotels
Outdoor pool and terrace were unavailable for guests to use during our stay 27.6.24 - 01.07.24. When we complained and asked for a discount duty manager refused to speak to us directly and relayed message that the pool was only seasonal and we were out of season - via the receptionist, a down and outright lie as the owner later advised us they’d had issues with the pool and its opening in May had been delayed. Duty manager would not address us personally. Bar service very slow and barman difficult to find. Generally staff unattentive and unhelpful. However having spoken to owner by coincidence he arranged manager Mirela to assist us with problem, she arranged for us to have free breakfast on day 2 and check out with full refund for nights 3-5 made via hotel.com allowing us to book an alternative hotel with pool and sunbathing terrace. Refund processing notification was received within days. We would have expected hotel to have informed us prior to visit that pool was under maintenance as this was main reason we chose this city centre hotel opposed to our usual boutique hotel Casa del Sole
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 4 Jul 2024 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 18 Jun 2024
4 out of 5
by A verified traveler

Great location

Posted 6 Jun 2024 on Hotels
The hotel is ungoing construction works. This wasnt mentioned at tine of booking. The hotel is in a great location and definitely worth staying here.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 19 May 2024 on Hotels
5 out of 5
by A verified traveler

Posted 19 May 2024
Very good !
1 out of 5
by A verified traveler

Posted 11 May 2024
Worst experience EVER!
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