Ratings based on 487 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Oct 2024
Charming hotel and full of history and character
Comment from Hotel Management
29 Oct 2024 by The Hôtel Château Tilques team, Hotel Management
Dear Anthony,Many thanks for your charming comment, which sounds like a sweet melody in our ears! We are delighted by your appreciation of the historic charm and authenticity of our beautiful château. Château Tilques, with its typical neo-Flemish architecture, transports its visitors into a timeless bubble, conducive to escape and rejuvenation.We look forward to seeing you soon for another enchanting interlude in the heart of the Pas-de-Calais countryside.
by A verified traveler
Nice Hotel
Posted 28 Sep 2024 on HotelsWe stayed here for one night on our way back to Calais. Lovely location and a really good restaurant,had a great meal. Like most hotels probably not quite enough staff but the service was very good and the people very nice
by A verified traveler
Posted 15 Sep 2024 on Hotels
by A verified traveler
Posted 11 Sep 2024 on Hotels
by A verified traveler
Posted 9 Sep 2024 on Hotels
by A verified traveler
Posted 7 Sep 2024 on Hotels
Lovely hotel and the staff were so helpful and welcoming even with the language barrier
by A verified traveler
Disappointing needs more customer care
Posted 3 Sep 2024 on HotelsInformation from Hotels.com at time of booking was incorrect both on the price of a bottle of Champagne upon arrival (more than quoted) and Hotels.com said the restaurant was closed on Sunday and Monday evening, the hotel is actually short staffed on both those days so only a very few spaces, it was however fully booked, so on a 3 night stay we had to leave the hotel and find a local restaurant for 2 of the 3 nights, considered this very poor.
The restaurant food isnt that well presented, I had fillet steak and it was very tough! Breakfast was a constant quest asking for the coffee pot to be re filled or for more scrambled egg. This morning a new batch of scrambled egg arrived which was stone cold. The restaurant is the most disappointing aspectn of the hotel and the reason we would never book here again.
Hotel needs to be more customer care focussed in my view.
Comment from Hotel Management
4 Sep 2024 by The Hôtel Château Tilques team, Hotel Management
Dear guest,Thank you for taking the time to share your experience with us.It seems that some of your complaints relate to Hotels.com and not to our establishment.With regard to the meals, we regret your experience and apologise if our services were not up to our standards. Please do not hesitate to contact us if you have any concerns.We are always ready to listen to our customers, and take all your feedback into account to improve our services.We wish you a safe journey home,
by A verified traveler
Posted 31 Aug 2024
Great location for channel tunnel. Pool and restaurant are very good.
by A verified traveler
Posted 31 Aug 2024 on Hotels
by A verified traveler
Posted 20 Aug 2024 on Hotels
