Ratings based on 583 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Nov 2024
Comment from Hotel Management
5 Dec 2024 by Ganna El Khatib, Customer Service, Hotel Management
Beste Aukje,Hartelijk dank voor uw beoordeling!Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Met vriendelijke groet,Ganna El Khatib, Customer Service
by A verified traveler
Posted 15 Oct 2024
It was adequate for what was needed as was travelling through was good for onward journey
Comment from Hotel Management
18 Oct 2024 by Ganna El Khatib, Customer Service, Hotel Management
Dear Jason,Thank you for your feedback! We’re glad to hear that our hotel met your needs during your travels and that it was convenient for your onward journey. If you have any suggestions for improvements or if there's anything specific you’d like to see during your next visit, please feel free to share. We hope to welcome you back in the future!Ganna El Khatib, Customer Service
by A verified traveler
Posted 3 Sep 2024
Comment from Hotel Management
8 Sep 2024 by Ganna El Khatib, Customer Service, Hotel Management
Dear Graham, Thank you for taking the time to share your review.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We hope we will have the opportunity to see you again in the future. Best regards,Ganna El Khatib, Customer Service
by A verified traveler
Posted 14 Aug 2024 on Hotels
It is a budget hotel and was what we expected
Comment from Hotel Management
15 Aug 2024 by Ganna El Khatib, Customer Service, Hotel Management
Dear,Thank you for your feedback. We’re glad to hear that our hotel met your expectations as a budget option. It’s important to us that our guests feel they receive good value for their stay.If you have any specific suggestions for improvement or if there’s anything we can do to enhance your experience in the future, please let us know. We look forward to the opportunity to welcome you back.Best regards,Ganna El Khatib, Customer Service
by A verified traveler
Posted 4 Aug 2024
The hotel is a little way outside the town centre , so best to take a bus or taxi. Taxis are quite expensive. 20 Euros for a 3km ride.
The only real problem i had was when i got nack to the hotel about 12.30am and my card wouldn't work. The recrptionist took 20 minutes to get me anothet one as he couldn't log on!
by A verified traveler
Posted 30 Jul 2024 on Hotels
Comment from Hotel Management
5 Aug 2024 by Ganna El Khatib, Customer Service, Hotel Management
Dear Kingsley,Thank you for such a great review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.Ganna El Khatib, Customer Service
by A verified traveler
Posted 30 Jul 2024 on Hotels
Comment from Hotel Management
5 Aug 2024 by Ganna El Khatib, Customer Service, Hotel Management
Dear Kingsley,Thank you for such a great review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to a return visit from you in the future.Best wishes,Ganna El Khatib, Customer Service
by A verified traveler
Posted 29 Jul 2024
I stay at this airport every year, impressed by the exceptional friendliness of the staff and the natural, beauty of the environment
Comment from Hotel Management
30 Jul 2024 by Ganna El Khatib, Customer Service, Hotel Management
Dear Anthony,Thank you so much for your kind words and for making our hotel your annual choice. We are thrilled to hear that you are consistently impressed by the exceptional friendliness of our staff. Providing warm and attentive service is a core value for us, and it’s wonderful to know that this resonates with you each year.We are also delighted that you appreciate the natural beauty of the environment surrounding our hotel. It’s always our aim to offer a tranquil and scenic setting for our guests to enjoy.Your continued patronage means a lot to us, and we look forward to welcoming you back for many more stays. If there’s anything specific you’d like to experience or if you have any special requests for your next visit, please don’t hesitate to let us know.Thank you once again for your loyalty and for sharing your positive feedback!Best regards,Ganna El Khatib, Customer Service
by A verified traveler
Stay at Ibis
Posted 29 Jun 2024 on HotelsEverything was good, the wifi was a little bit slowe. The breakfast was great.
Comment from Hotel Management
30 Jun 2024 by Ganna El Khatib, Customer Service, Hotel Management
Dear Gun-Britt,Thank you for choosing to stay with us at Ibis and for taking the time to share your feedback.We're pleased to hear that overall, you had a good experience with us. However, we apologize for any inconvenience caused by the wifi being slower than expected. Providing reliable internet access is important to us, and we will investigate this issue to ensure that future guests have a seamless experience.It's wonderful to know that you enjoyed our breakfast offerings! We strive to provide a variety of delicious options to start your day off right.We appreciate your valuable feedback, as it helps us to continually improve our services. Should you have any further comments or if there is anything else we can do to enhance your future stays, please don't hesitate to let us know.We look forward to welcoming you back to Ibis for another enjoyable stay soon.Best regards,Ganna El Khatib, Customer Service
by A verified traveler
Posted 20 Jun 2024 on Hotels
Comment from Hotel Management
24 Jun 2024 by Ganna El Khatib, Customer Service, Hotel Management
BesteJannie ,Hartelijk dank voor uw positieve feedback over uw recente verblijf bij ons.We zijn verheugd te horen dat u over het algemeen tevreden was met uw ervaring. Het doet ons goed om te weten dat u onze prijs-kwaliteitverhouding als redelijk hebt ervaren voor de basisfaciliteiten van ons hotel. We streven ernaar om onze gasten een comfortabel en betaalbaar verblijf te bieden.Uw opmerking over ons personeel is ook zeer gewaardeerd. We zullen ervoor zorgen dat ons team voortdurend hun beste beentje voorzet om u en al onze gasten de best mogelijke service te bieden.Nogmaals bedankt dat u de tijd heeft genomen om uw ervaring met ons te delen. We kijken ernaar uit om u in de toekomst opnieuw te mogen verwelkomen voor een nog betere ervaring.Met vriendelijke groet,Ganna El Khatib, Customer Service
