Ratings based on 1,704 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Dec 2024
Long wait to check in
No cold water on sink
No TV remote.
Room smell
by A verified traveler
Posted 21 Dec 2024
M
by A verified traveler
Posted 21 Dec 2024
One of my best experiences in TJ!
by A verified traveler from Richmond
Posted 19 Dec 2024
The location of the property is good. It's convenient to the border and airport. There's plenty of dining options nearby although most tend to be mid to higher price range. The first two floors I don't recommend since the hallways have a strong smell that comes from the hotel kitchen. There's some slight wear and tear in the rooms and common areas so it could use a refresh.
by A verified traveler
Posted 19 Dec 2024
Everything was great just a little noisy in the front.
Needed car jump, staff just gave me the run around but the cleaning lady was amazing lol Bed give you back pain but not bad for the prices what else can you ask for
by A verified traveler
Posted 19 Dec 2024
by A verified traveler
Posted 19 Dec 2024
by A verified traveler
Posted 18 Dec 2024
Attention to detail, very accommodating
by A verified traveler
Posted 17 Dec 2024
There is no shower towel in the room, also long hairs inside bathroom. Called and come downstair to reception for towel but never deliver. I had to find a cleaning lady to get towels from her. The bathroom is likely used by someone who took the towel away and left the hair on the floor before I checked in
Comment from Hotel Management
18 Dec 2024 by Author, Hotel Management
Dear Guest
Thank you for bringing this to our attention.Your opinion is important to us. that´s why we work really hard to provide the best service to all our guests. We apologize for all the inconveniences and your negative experience during your stay. we would like you to give us the opportunity to serve you again at Real inn Tijuana. We are looking forward to seeing you again.
Best Regards
Pedro Refugio Martínez
Rooms Division Manager
by A verified traveler
Posted 17 Dec 2024
Amazing hotel! Will always recommend!
Comment from Hotel Management
18 Dec 2024 by Author, Hotel Management
Dear Guest
Thank you for leaving an amazing review. We are so glad you had a good experience. We work really hard to provide the best service to all our guests. We are happy to see that reflected on your last visit. We look forward to serving you again soon.
Best Regards
Pedro Refugio Martínez
Rooms Division Manager
