Ratings based on 966 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Ive been staying at this property for over 8 years. The Staff treats me better than Family. The breakfast is Wonderful. The whole experience is Amazing time after time. Thank You R INN for another Amazing trip. See You Soon My Friends.
Comment from Hotel Management
21 Nov 2024 by I.E, Hotel Management
Hello Adrian, good morning! It was a pleasure to receive and serve you. Thank you for sending your comment and rating, where you inform us that you had a good stay. We are pleased to know this because it helps us to continue improving.Thank you for your preference, we hope to see you soon!
by A verified traveler
Posted 15 Nov 2024
The suite room was nice. Water camw.out brown when you first opened it. Looked better in the pictures.
Comment from Hotel Management
15 Nov 2024 by I.E, Hotel Management
Hello Cesar, good day, it was a pleasure serving you and assisting you, we are sorry that you had that incident during your stay and at the same time we apologize because maintenance was carried out on the storage tanks and it could be the reason why the water came out at that time. color, but in moments everything should be fine, the department in charge of these issues is very careful in these situations for the care and protection of the guests and you have a nice stay, we thank you for sending your comment and rating helps us keep improving!!Thank you for your preference!!
by A verified traveler
Posted 30 Oct 2024
Nice
Comment from Hotel Management
2 Nov 2024 by I.E, Hotel Management
Hello Jonathan, good afternoon, it was a pleasure to receive and serve you, thank you for sending your comment and rating, regarding your experience at the hotel, it is important and we continue to improve.Thank you for choosing us!!
by A verified traveler from Oxnard
Posted 26 Oct 2024
The executive room was way better than the Jr. Suite from las time. Cleaner and in better condition, the Staff was great and the free breakfast is always welcome.
Comment from Hotel Management
27 Oct 2024 by Rocio, Hotel Management
Dear Mario: Thank you so much for your 4 Star review! We're glad to hear that you had a good experience with us. We look forward to welcoming you in the future again.
by A verified traveler from Santa Rosa
Posted 22 Oct 2024
Amazing
Comment from Hotel Management
23 Oct 2024 by Rocio, Hotel Management
Dear Julayne: Thank you so much for your review. We're glad to hear that you had a good experience with us. We look forward to welcoming you in the future again.
by A verified traveler
Posted 21 Oct 2024
Run down hotel. Pool was dirty. Next to busy street. Breakfast was ok not the best. Ladies be careful when using the towels if you leave them with make up stain they will chage you 100 pesos or 6$ dollars, FYI
Comment from Hotel Management
22 Oct 2024 by Rocio, Hotel Management
Dear Lizeth; We appreciate your comments, are very useful tool to improve our service. Also we regret your perception of our services. Again, thank you for your feedback and again we apologize for your inconveniences.
by A verified traveler from Chula Vista
Posted 19 Oct 2024
Check out staff was rather rude, accused us of having paint on the floor towel charged us for it, when the jacuzzi was still dirty and we had to clean it ourselves. A bit disappointed
Comment from Hotel Management
20 Oct 2024 by Rocio, Hotel Management
Dear Heraclio; Thank you for choosing us, we are so sorry to know about the inconvenience in your stay.Your comment is very important to give a better service to our guests. Kind regards
by A verified traveler
Posted 15 Oct 2024
Location , staff , new renovation add up to exccellent , reasonably and value price , comfort..
Comment from Hotel Management
15 Oct 2024 by Rocio, Hotel Management
Dear Scott: Thank you so much for your review. We're glad to hear that you had a good experience with us. We look forward to welcoming you in the future again.
by A verified traveler
Posted 14 Oct 2024
The break fast super delicious very warm, the chilaquiles suoer delicious, everything was excellent
Comment from Hotel Management
15 Oct 2024 by Rocio, Hotel Management
Dear Bere: Thank you so much for your review. We're glad to hear that you had a good experience with us. We look forward to welcoming you in the future again.
by A verified traveler
Posted 14 Oct 2024
Nice and clean
Comment from Hotel Management
15 Oct 2024 by Rocio, Hotel Management
Dear Ricardo: Thank you so much for your review. We're glad to hear that you had a good experience with us. We look forward to welcoming you in the future again.
