Ratings based on 1,309 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.3 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Very nice friendly place, no A/C
by A verified traveler
Posted 22 Nov 2024
They don't have aircondition/heater and they charge for parking
by A verified traveler from Chatsworth
Posted 20 Nov 2024
Smelt like a sewer
Comment from Hotel Management
22 Nov 2024 by Hotel Festival Plaza, Hotel Management
Hello Juan, I am very disappointed to hear that you have found our service below your expectations. We would like to know more. Please email us with a phone number or email address and we will be contacting you.
by A verified traveler
Posted 19 Nov 2024
Add air conditioning and sound proof windows
Comment from Hotel Management
22 Nov 2024 by Hotel Festival Plaza, Hotel Management
Good afternoon we have received your comments, we will look for a way to help you, we have rooms with air conditioning, the houses, you can section on your next visit, we hope to see you soon.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Hotel Festival Plaza, Hotel Management
Buenas tardes Cesar esperamos haya disfrutado de su estancia
by A verified traveler
Posted 18 Nov 2024
Great Service Great Experience…
Comment from Hotel Management
19 Nov 2024 by Hotel Festival Plaza, Hotel Management
Hi Juanito, thanks for ur comments , we hope to se u soon
by A verified traveler
Posted 17 Nov 2024
Noisy
Comment from Hotel Management
17 Nov 2024 by Hotel Festival Plaza, Hotel Management
Good afternoon an apology, we are strategically located close to all restaurants and bars, we can look for a room away from that area on your next visit
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Hotel Festival Plaza, Hotel Management
Buenas tardes Krissy, esperamos haya disfrutado de su estancia, saludos...
by A verified traveler
Posted 15 Nov 2024
Everything was good nice friendly staff
Comment from Hotel Management
16 Nov 2024 by Hotel Festival Plaza, Hotel Management
Hi Cristy. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I am sure that all of our hotel staff enjoyed attending to your needs as much as you enjoyed your stay. Take care of yourself!
by A verified traveler
Posted 14 Nov 2024
Well you have to remember, you are in Mexico, on the beach on vacation, the music is very loud, the windows don’t really block out the sound, and hopefully you aren’t going to bed until after1am or later, but the staff are all very nice.
Comment from Hotel Management
14 Nov 2024 by Hotel Festival Plaza, Hotel Management
Hi Peter, We appreciate you taking the time to provide us with an assessment of your stay. I'm so sorry to hear that your stay didn't meet expectations. Please email us with a phone number or email address so that our Hotel Manager can solve your problems personally.
