Ratings based on 990 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
3.8 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Nov 2024
Overall experience 9/10. Perfect location close to San Ysidro border
Comment from Hotel Management
11 Nov 2024 by B My Hotel , Hotel Management
Good day dear Eliza, We appreciate your time for recommending us. Thank you for choosing us. We hope to see you very soon.
by A verified traveler
Posted 6 Nov 2024
DO NOT STAY HERE!
Staff friendly enough at check in, about 3 hours later, 2 men banged on door and insisted on coming into the room to "smell" for something. They dumped trash can on floor (it was empty) stated they were looking for evidence of smoking. Finding nothing, they stated someone was smoking and they were calling police.
Comment from Hotel Management
11 Nov 2024 by B My Hotel , Hotel Management
Good day dear Lisa,We are sorry to hear that your experience was not as you expected and as we wanted it to be. Thank you so much for letting us know so we can continue improving
by A verified traveler
Posted 3 Nov 2024
Would have been a higher overall rating but upon returning to the room after a day out we realized that someone had been in our room and gone through all of our belongings. I believe it was the young man working the front desk. All of the other staff and cleaning ladies were fantastic.
Comment from Hotel Management
11 Nov 2024 by B My Hotel , Hotel Management
Good day dear Ian, We apologize for the inconvenience that you may had but we appreciate that you are telling us so we can keep improving our high-quality service. Thank you for choosing us. We hope to see you very soon.
by A verified traveler
Posted 29 Oct 2024
El hotel muy bien, el cuarto del tamaño de acuerdo al precio yo pienso que para pasar la noche es más que bien, el precio- beneficio es excelente su staff muy amable.
Lo recomiendo.
Comment from Hotel Management
11 Nov 2024 by B My Hotel , Hotel Management
Buen día Estimado Jorge, Muchas gracias por sus comentarios, calificación y por elegirnos como su Hotel de preferencia. Esperamos volver a verle pronto.
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
11 Nov 2024 by B My Hotel , Hotel Management
Buen días Estimado Adolfo, Lamentamos el inconveniente que haya podido tener y le agradecemos que se haya tomado el tiempo para comunicárnoslo y así seguir mejorando. ¡Gracias por elegirnos y lo esperamos pronto!
by A verified traveler
Posted 24 Oct 2024
Other people staying at the hotel were very loud during the day and night
Comment from Hotel Management
28 Oct 2024 by B My Hotel , Hotel Management
Good day dear Alejandra, We are sorry to hear that your experience was not as you expected and as we wanted it to be. Thank you so much for letting us know so we can continue improving
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
22 Oct 2024 by B My Hotel , Hotel Management
Buen día estimado Alejandro, Muchas gracias por sus comentarios, calificación y por elegirnos como su Hotel de preferencia. Esperamos volver a verle pronto.
by A verified traveler
Posted 16 Oct 2024
Comment from Hotel Management
22 Oct 2024 by B My Hotel , Hotel Management
Buen dia estimado Audel, Muchas gracias por sus comentarios, calificación y por elegirnos como su Hotel de preferencia. Esperamos volver a verle pronto.
by A verified traveler
Posted 11 Oct 2024
Comment from Hotel Management
15 Oct 2024 by B my Hotel , Hotel Management
Buen día estimado Edgar, Lamentamos el inconveniente que haya podido tener y le agradecemos que se haya tomado el tiempo para comunicárnoslo y así seguir mejorando. ¡Gracias por elegirnos y lo esperamos pronto!
by A verified traveler
Posted 15 Sep 2024
The staff took security seriously, was kind, and the rooms were impeccable!
Comment from Hotel Management
20 Sep 2024 by B my Hotel , Hotel Management
Good day Dear Pedro, We appreciate your time for recommending us. Thank you for choosing us. We hope to see you very soon.
