Ratings based on 98 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jan 2025
Comment from Hotel Management
17 Jan 2025 by Paul, Service Relation Clients Belambra, Hotel Management
Dear Helen, Thank you very much for your kind review.It is rewarding to know that you had such a pleasant experience with us and that you found your room equipped with everything you needed.Moreover, thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.It would be a pleasure to welcome you back. Best wishes,Paul, Service Relation Clients Belambra
by A verified traveler
Posted 6 Jan 2025
We really enjoyed our stay at the Hotel Le Diva. The staff were extremely friendly and helpful. The buffet food for breakfast and dinner was good quality and plentiful, with lots of variety. In particular the New years eve meal was excellent. The room was quite small, but there is a large bar area where we could relax and play games. After our day on the slopes (very close - ski in ski out) we would use the sauna or hammam and then enjoy playing pool in the bar before dinner. Thank you for an great stay. We intend to return next season!
Comment from Hotel Management
7 Jan 2025 by Paul, Service Relation Clients Belambra, Hotel Management
Dear Mark, Thank you for taking the time to share your review.We are pleased to hear that your experience with us was a memorable one.We are delighted that you appreciated the friendly and helpful nature of our staff, the diverse and bountiful buffet offerings, and the festive New Year's Eve meal. Additionally, it's great to know that the bar area provided a spacious setting for relaxation and entertainment.However, we note your comment regarding the room size. While the rooms are designed to offer a cozy alpine experience, we understand that preferences for space can vary. For future stays, please feel free to inquire about our different room categories that may offer additional space for your comfort.Finally, we are thrilled that you enjoyed the convenience of our ski-in/ski-out location, as well as the rejuvenating sauna and hammam facilities. It's also wonderful to hear that you had fun playing pool in our bar area after a day on the slopes. Our proximity to the slopes is indeed one of the highlights for many of our guests, and we're glad it contributed positively to your stay.We hope we will have the opportunity to see you again in the future. Best regards,Paul, Service Relation Clients Belambra
by A verified traveler
Posted 2 Apr 2024
Great access to the slopes. ice of breakfast and easy to get into the village for dinner.
Comment from Hotel Management
4 Apr 2024 by Paul, Service Relation Clients Belambra, Hotel Management
Dear Harriet, thank you for taking the time to share your experience at our hotel.We are thrilled to learn that you found the access to the slopes convenient and our location ideal for exploring the village. We take pride in maintaining high standards of cleanliness and service, and we're delighted that these aspects contributed positively to your stay. Additionally, it's heartening to hear that the condition of our hotel and the amenities provided in your room met your expectations.We hope to see you again. Kind regards,Paul, Service Relation Clients Belambra
by A verified traveler
Great location
Posted 3 Mar 2024 on HotelsGreat location next to piste. Room tired, though we did not spend much time there and was exactly what we needed
Comment from Hotel Management
4 Mar 2024 by Paul, Service Relation Clients Belambra, Hotel Management
Dear Guest, Thanks very much for your review.We're delighted to hear that you appreciated our prime location adjacent to the slopes, ensuring convenient access for a fantastic skiing experience. We pride ourselves on maintaining a high standard of cleanliness, so it's rewarding to know that we met your expectations in this regard. Regarding your feedback on the room, while we strive to provide comfortable accommodations, we understand that there's always room for improvement. We are continuously working to keep our hotel in the best condition for our guests and appreciate your thoughts on this matter.We would love to welcome you back in the future. Kind regards,Paul, Service Relation Clients Belambra
by A verified traveler
Posted 17 Feb 2024
Comment from Hotel Management
21 Mar 2024 by Paul, Service Relation Clients Belambra, Hotel Management
Dear Kirsten, Thank you for taking the time to review your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We would be glad to have you return for another memorable stay.Best wishes,Paul, Service Relation Clients Belambra
by A verified traveler
Posted 10 Feb 2024
Had a great stay at Le Diva with a warm, comfortable room with balcony overlooking the slopes. Bed was comfortable and warm water always available. Quiet room even though apres was close by, always felt safe as a lone traveller. Great staff and super friendly reception when I arrived very late. Recommended!
Comment from Hotel Management
12 Feb 2024 by Paul, Service Relation Clients Belambra, Hotel Management
Dear Steven, Thank you for your review.We are thrilled to hear that you enjoyed the comfort and warmth of your room, as well as the balcony's view overlooking our beautiful slopes. It's wonderful to know that our staff made a great impression with their welcoming approach, especially upon your late arrival. We also appreciate your acknowledgment of the quiet atmosphere, ensuring a restful stay despite the nearby après-ski activities. Please note that we always strive to maintain a high standard of cleanliness and condition throughout the hotel, and we are here to serve you with any concerns you may have during your stay.Thank you again; we look forward to welcoming you back in the future.Kind regards,Paul, Service Relation Clients Belambra
by A verified traveler
Posted 28 Jan 2024 on Hotels
Comment from Hotel Management
30 Jan 2024 by Paul, Service Relation Clients Belambra, Hotel Management
Cher hôte,Nous prenons bien note de votre commentaire.Nous sommes navrés que votre séjour n'ait pas pleinement répondu à vos attentes.Nous restons à votre écoute pour toutes suggestions de votre part nous permettant de continuer à faire progresser votre satisfaction et votre confort.Nous espérons avoir l'opportunité de vous recevoir à nouveau pour un séjour 100% en adéquation avec vos attentes.Bien à vous,Paul, Service Relation Clients Belambra
by A verified traveler
Posted 7 Jan 2024 on Wotif
Hotel is a little on the tired side but it’s good value and an easy walk to the lifts in Tigne
Comment from Hotel Management
8 Jan 2024 by Paul, Service Relation Clients Belambra, Hotel Management
Dear Marianne, Thanks for taking the time to share your opinions about your stay at our club.It is great to hear that our location met your needs completely. We do carry out maintenance, whenever necessary to keep our facilities up to date, and have noted your comments for future improvements.Nevertheless, we are very pleased you found our prices competitive for the services we deliver.We look forward to seeing you again in the future. Kindest regards,Paul, Service Relation Clients Belambra
by A verified traveler
Posted 6 Jan 2024
My boyfriend and I both contracted Covid 3 days before our stay. We had proof from the doctor saying that we should not travel nor did we want to spread more Covid. So, we asked to cancel our trip. The hotel was impossible to reach. After multiple attempts, I sent an email with a very thorough explanation. I received a short response that they were unwilling to help and we would be charged in full. I supposed they would have rather had us visit them and spread Covid to everyone. Not a good policy. Don't recommend the hotel - not friendly or helpful.
Comment from Hotel Management
8 Jan 2024 by Paul, Service Relation Clients Belambra, Hotel Management
Dear Michelle,Thank you for taking the time to share your feedback,We regret to learn of the circumstances that led to your cancellation request and apologize for any difficulty you experienced in contacting us.We hope to be able to welcome you back for an improved stay.Kind regards,Paul, Service Relation Clients Belambra
by A verified traveler
Posted 23 Apr 2023
The only gripe I had was the cleanliness, and even then I’ve experienced worse. Considering what we paid for our stay, I was very impressed with everything else. I would definitely recommend the hotel, overall it was very good value for money. We were there to ski so we just needed a shower, a bed and some food, all of which we got. No major complaints. If you want top of the range, pay a bit more to go elsewhere, but for the price, very good.
