Ratings based on 247 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Sep 2024 on Hotels
Comment from Hotel Management
15 Sep 2024 by Morad H.R, Hotel Management
Hello LIHOU,Thank you very much for your feedback and for taking the time to share your experience with us. I'm sorry to hear that your stay did not meet your expectations, and we take your comments very seriously.It is important for us to understand the issues that bothered you so we can improve. We would greatly appreciate it if you could share more details with us, so we can address the problems and ensure they do not recur.We are committed to providing our guests with the best service, and we would love to have the opportunity to host you again and offer a more positive experience.Best regards,
by A verified traveler
Posted 10 Jul 2024 on Hotels
Comment from Hotel Management
14 Jul 2024 by Morad H.R, Hotel Management
Dear Jaime,Thank you very much for your feedback and for taking the time to write to us. We appreciate your rating and the honesty with which you expressed your opinion about your stay at our hotel.I am sorry to hear that your experience was not as perfect as you expected. It is important for us to continuously improve our services, and therefore your feedback is of great value to us. If you could specify which issues did not meet your expectations, it will help us understand how we can improve and ensure that other guests enjoy a better experience.Again, thank you for staying with us and for your feedback. I hope you will consider staying with us again in the future, and we can provide you with a more perfect experience.Best regards,r
by A verified traveler
Posted 26 Jun 2024
It wasnt so clean
Comment from Hotel Management
27 Jun 2024 by Morad H.R, Hotel Management
Dear LeahThank you for reaching out to us. First and foremost, I apologize that your experience at our hotel did not meet your expectations, especially regarding cleanliness, which is of utmost importance to us.We would appreciate it if you could share more details so that we can better understand the issue and improve our service. Were there specific areas where you encountered cleanliness problems? Did you report this to the staff during your stay?Your feedback is very important to us, and we will conduct further checks to ensure our high standards are maintained. We would also be happy to offer you some form of compensation for the inconvenience caused.We hope you will give us another opportunity to host you and provide you with an improved experience.
by A verified traveler
Posted 28 Apr 2024 on Hotels
Comment from Hotel Management
29 Apr 2024 by Morad H.R, Hotel Management
Dear Menachem,I am deeply sorry to hear that you had a negative experience at our hotel and gave us such a low rating. We appreciate your feedback and are always striving to improve our service.We take guest feedback very seriously and believe it is essential for continuous improvement. We will do our best to learn from your experience and prevent similar occurrences in the future.Again, we sincerely apologize for your unpleasant experience and hope you will give us another chance to prove that we can provide you with excellent service.Sincerely,r
by A verified traveler
Posted 20 Mar 2024
The bathroom need to be upgraded , the water leaks on the shower floor
Breakfast sekection could have more protein
Comment from Hotel Management
21 Mar 2024 by Morad H.R, Hotel Management
Dear HanRegarding the bathroom:Our maintenance team is already looking into the issue. We will do our best to fix the leak as soon as possible. In the meantime, we can offer you an alternative room if needed.Regarding the breakfast menu:We are glad to hear that you were satisfied with your breakfast, but we understand your desire for more protein-rich options. We will pass your feedback along to our kitchen staff and consider adding additional options to the menu.We would be happy to assist you with anything else during your stay at the hotel.Sincerely,
by A verified traveler
Posted 3 Mar 2024
The hotel did not pick up the phone after booking when I had questions.
The beds and the room itself were really small.
And the hotel has a set temperature for all rooms you can’t change it for your comfortable temperature,
I had to sleep with an open window and hear street noise all night.
Comment from Hotel Management
3 Mar 2024 by Morad H.R, Hotel Management
Dear AaronI am sorry to hear that you did not enjoy your stay at our hotel. We take guest feedback very seriously and appreciate you bringing these issues to our attention.Regarding the unanswered phone calls: We understand that there may be times when we are unable to answer phones promptly, especially during peak hours. We apologize for any inconvenience this may have caused you. We are working to improve the availability of our phone answering service.Regarding the size of the beds and the room: We offer a variety of room types in different sizes. When booking, we recommend that you check the room description to make sure it meets your needs. We apologize if the size of the room you booked was not to your liking.Regarding the room temperature: We do have a central air conditioning system in the hotel that is set to a temperature that is comfortable for most guests. We apologize if this temperature was not comfortable for you. We offer guests the option of using a fan or an extra blanket to adjust the temperature in the room to their liking.We appreciate your feedback and hope that you will give us another opportunity to host you in the future. We will do everything we can to ensure that you have a more enjoyable experience.Sincerely,
by A verified traveler
Posted 30 Jan 2024 on Hotels
Comment from Hotel Management
1 Feb 2024 by מוראד מחלקת משאבי אנוש, Hotel Management
יוסף יקרתודה רבה על הביקור שלך במלון שלנו אנחנו שמחים לשמוע שהיית מרוצה מהשהייה שלך, וציונך של 10 הוא מחמם את הלב.אנחנו תמיד שואפים לספק לאורחים שלנו חוויה בלתי נשכחת, ואנו שמחים לדעת שהצלחנו לעשות זאת במקרה שלך. אנחנו שמחים שהיית מרוצה מהחדרים שלנו, מהשירות שלנו, ומהמיקום שלנו.אנחנו תמיד מחפשים דרכים לשפר את עצמנו, ואנו מעריכים את המשוב שלך. אנחנו נשתמש בו כדי להבטיח שהשהייה של האורחים הבאים שלנו תהיה לא פחות טובה, אם לא טובה יותר.שוב, תודה רבה על הביקור שלך. אנו מקווים לראות אותך שוב בקרוב.בברכה,מוראד מחלקת משאבי אנוש
by A verified traveler
Posted 20 Oct 2023
The communal areas were great, and the food was AMAZING. The rooms were clean, but could do with a lick of paint or some DIY. The pool area was nice, but above the busy road into Tiberias.
Comment from Hotel Management
22 Oct 2023 by Morad H.R, Hotel Management
Dear GemmaThank you very much for your stay at our hotel. We are glad to hear that you had a good experience in most parts of the hotel.We understand your feedback about the rooms and the pool. We will make an effort to improve the appearance and comfort of the rooms, including adding paint and making necessary repairs. We will also explore options to reduce noise from the busy road area.We strive to provide our guests with the best possible experience, and we appreciate your feedback.Sincerely,
by A verified traveler
Posted 2 Oct 2023 on Orbitz
We had a room with a beautiful view. The air conditioner worked very well. Breakfast was served with a large variety and staff were very accommodating.
Comment from Hotel Management
13 Oct 2023 by Morad H.R, Hotel Management
Dear Nirhank you so much for your stay at our hotel. We were so happy to hear that you enjoyed your stay.We always appreciate positive feedback from our guests, and we value your time in writing to us.We are glad to hear that you found our room clean and comfortable, and that our staff was friendly and helpful. We are always working to improve our service, and we are happy to hear that we were able to meet your expectations.We hope to see you again soon
by A verified traveler
Posted 12 Aug 2023 on Orbitz
Nice
Comment from Hotel Management
3 Sep 2023 by Morad H.R, Hotel Management
Dear aaron, it's great to hear that you were satisfied with your stay at our hotel. Your feedback is highly valued, and it reflects the tremendous effort we put into providing the best possible service to our guests.It sounds like your stay was a positive experience, and that's very important to us. We are committed to continuously upgrading our services and facilities to ensure that you continue to feel comfortable and at home at our hotel.We look forward to welcoming you back to our hotel in the near future and providing you with another wonderful experience. If you have any questions or additional requests, we are here to assist you. Thank you for choosing to stay with us!
