Ratings based on 272 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2023 on Hotels
by A verified traveler
Posted 23 Mar 2022 on Hotels
by A verified traveler
Posted 7 Feb 2022
Excellent location, a few blocks down the hill to the center of town and the beach. The property though doesn't feel like it's in the middle of town. Staff were friendly and excellent!
by A verified traveler
Ambiente super agradável
Posted 13 Nov 2021 on HotelsAmbiente muito agradável e tranquilo, próximo do da rua principal, café da manhã diversificado e bem servido.
by A verified traveler
Posted 18 Aug 2021 on Hotels
Small hotel, the suites are great and the greenery is beautiful!
by A verified traveler
Posted 10 Apr 2021 on Hotels
Very nice pool with excellent bar service. Short walk to all the excellent restaurants in Pipa.
by A verified traveler
Great place owners need some customer service help
Posted 5 Feb 2021 on HotelsWashington is amazing at front desk and the breakfast crew were great too. Owners could spend more time fixing up the place with fresh paint or getting rid of the ant problem around the pool instead of micromanaging things like reorganizing a cheese tray. Oh and a hello/smile to their guests wouldn’t hurt either
by A verified traveler
Great unique stay
Posted 2 Feb 2021 on HotelsMy stay here was excellent and it started off with Washinton who made my stay mist welcome. He told me if theres anything I need not to hesitate. He went above and beyond my expectations. I actually tbink he should be owner of the Pousada as i saw the owners who are gay and im a gay male myself barely even acknowledge their guests. I thougt this was rude. I dont need a lot of attention but at least a "bom dia" even the cleaning ladies in passing looked you in the eye and said "bom dia". The breakfast was amazing! Especially the tall guy and girl who worked the omlete station. In the main building everything worked great! I had to move to a chalet last day where i had roaches and big ones and also things broken in shower. All in all a great stay and woukd stay again because of the staff and not the owners. Owner please bw nicer to your guests and workers and a smile doesnt hurt either.
by A verified traveler
Posted 3 Jan 2021
by A verified traveler
everything was great except the receptionist
Posted 3 Nov 2020 on Hotelswe went as a couple for 4 nights and had a wonderful time there until a receptionist named Washington slipped a paper with his phone number to my wife hands while I was checking out. Hiring such a disrespectful person to such a great pousada is extremely unfortunate and they should fire him as soon as possible.
Comment from Hotel Management
4 Nov 2020 by Florian Grein Bernal, Hotel Management
Good Morning Mr. Oren,
thank you for your kind and honest feedback. We are glad you enjoyed your stay with us.
Regarding our collegue: I think there is a big misunderstanding. Our employee Washington, who has been with us for almost 3 years, often gives our guests a phone number for the local excursion office and then adds his own name so that when guests book an excursion in the excursion office, the office knows which employee sent the guests.
Sunny regards,
Florian Grein Bernal
Sócio
