Ratings based on 491 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
by A verified traveler
Posted 23 Nov 2024
by A verified traveler
Posted 19 Nov 2024
Bathroom was dirty especially the bathtub ; it wasn’t cleaned. I have a video to show the condition. The sorry the bathroom would not close. The elevator was not working. Checked several times at the front desk in the morning to express my concerns but no one was there.
I’d like to determine how to get a refund for this stay.
Comment from Hotel Management
19 Nov 2024 by jins83, Hotel Management
Thank you for your kind comments and scores. We truly appreciate you choosing to stay with us during your visit to Thunder Bay. Please accept our sincere apologies for the inconvenience caused by the elevator being out of service. Rest assured, this issue is being resolved promptly. Regarding your concern about no one being at the front desk this morning, I will address this matter with our team to ensure it does not happen again. We look forward to warmly welcoming you back the next time your travels bring you to Thunder Bay. Kind regards, Jin--General Manager
by A verified traveler
Posted 19 Nov 2024
Our room was on the 4th floor and the elevator was not functioning. Very hard for a couple of seniors. No offer for a room on lower floor. Not the best breakfast either. This facility really needs to improve!
Comment from Hotel Management
19 Nov 2024 by jins83, Hotel Management
Thank you for your great scores and comments. We truly appreciate you choosing to stay with us during your visit to Thunder Bay. We apologize for the inconvenience caused by the elevator being out of service, but it should be resolved shortly. We look forward to warmly welcoming you back the next time your travels bring you to Thunder Bay. Jin--General Manager
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
18 Nov 2024 by jins83, Hotel Management
Thank you so much for your perfect scores. We’re thrilled to hear that your stay was both enjoyable and comfortable. We truly appreciate you choosing to stay with us during your visit to Thunder Bay. We look forward to warmly welcoming you back the next time your travels bring you to Thunder Bay. Sincerely, Jin--General Manager
by A verified traveler
Posted 13 Nov 2024
Nothing to complain about. Will definitely book again. Elivator was down, but they did everything to accommodate us. Couldn't ask for more.
Comment from Hotel Management
15 Nov 2024 by jins83, Hotel Management
Thank you so much for your perfect scores and kind comments. We’re thrilled to hear that your stay was both enjoyable and comfortable. We truly appreciate you choosing to stay with us during your visit to Thunder Bay. We apologize for the inconvenience caused by the elevator being out of service, but it should be resolved shortly. We look forward to warmly welcoming you back the next time your travels bring you to Thunder Bay. Sincerely, Jin Situ-General Manager
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
15 Nov 2024 by jins83, Hotel Management
Thank you so much for the perfect scores. It makes us happy to know your stay was an enjoyable and comfortable one. We are thankful that you choose to stay with us while visiting Thunder Bay. I look forward to warmly welcoming you back the next time your travels bring you to Thunder Bay. Sincerely, Jin--General Manage
by A verified traveler
Posted 13 Nov 2024
I just didn’t feel safe as a female travelling alone. Upon check-in, the attendant was super nice but let me know I was the only woman staying in the hotel. I just felt a bit uneasy knowing this especially given the area. The elevator was down for maintenance and I was booked on the top floor (5th floor). I’m 5.5 months pregnant so this wasn’t ideal unfortunately. When I got to my room, it was very cold as the heaters were not turned on. The thermostat read as 60 degrees, and by the next morning it only came up to 64 degrees. There was a leak on the ceiling above the toilet which meant that you would have water dropped on you if you used the toilet… I want to emphasize the staff was great, but it was just the condition of the room and location that wasn’t so great.
Comment from Hotel Management
15 Nov 2024 by jins83, Hotel Management
Thank you so much for your great scores and kind comments on the staff service. We truly appreciate you choosing to stay with us during your visit to Thunder Bay. We apologize for the inconvenience caused by the elevator being out of service, but it should be resolved shortly. We look forward to warmly welcoming you back the next time your travels bring you to Thunder Bay. Jin--General Manager
by A verified traveler
Posted 13 Nov 2024
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Comment from Hotel Management
13 Nov 2024 by Jins83, Hotel Management
Thank you so much for the perfect scores. It makes us happy to know your stay was an enjoyable and comfortable one. We are thankful that you choose to stay with us while visiting Thunder Bay. I look forward to warmly welcoming you back the next time your travels bring you to Thunder Bay. Sincerely, Jin--General Manager
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
11 Nov 2024 by jins83, Hotel Management
Thank you so much for the perfect scores. It makes us happy to know your stay was an enjoyable and comfortable one. We are thankful that you choose to stay with us while visiting Thunder Bay. I look forward to warmly welcoming you back the next time your travels bring you to Thunder Bay. Sincerely, Jin--General Manager
