Ratings based on 29 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Aug 2024
Comfortable
by A verified traveler from Fairfield
Posted 10 Jul 2024
Average property.
by A verified traveler
Great hotel with above excellent service
Posted 25 Jun 2024 on HotelsThe staff here is amazing. They really spoil and pamper you. Will always stay here.
by A verified traveler from Huntingtown
Posted 2 May 2024
Not enough time to evaluate, had to check out early due to celebrity event.
Comment from Hotel Management
3 May 2024 by Front Office, Hotel Management
Dear Mr. Shaji,Thanking you for taking out time and sharing your valuable feedback.Regards,Smriti MohandasAsst. Front Office Manager
by A verified traveler
Posted 10 Feb 2024
by A verified traveler
Posted 10 Feb 2024 on Hotels
good overall. service and property are good.
by A verified traveler
Hyatt
Posted 25 Jan 2024 on HotelsMy stay at Hyatt Thrissur was excellent. Very good service and friendly staff. They were courteous and very responsive. The staff even packed my lunch prep for my onward journey.
by A verified traveler
Posted 9 Jan 2024
Had some difficulty at the check-in, mainly due to the fact that we forgot to carry any identity documents...
by A verified traveler
Posted 31 Dec 2023
Exceptional service
by A verified traveler
Posted 20 Nov 2023 on Hotels
Due to last minute changes my travel plan was cancelled. Regrettably, my request for a refund or voucher was not fulfilled. I believe that in situations where customers face unexpected changes in plans, a certain degree of understanding and leniency can go a long way in fostering customer loyalty.
While I maintain a positive opinion of the hotel itself, I couldn't help but feel a bit disappointed by the lack of flexibility in addressing my unique situation. It's not just about the monetary aspect; it's about recognizing and valuing loyal customers who, under different circumstances, would have gladly returned for another pleasant stay.
I understand the challenges businesses face in maintaining policies, but I believe exceptional circumstances call for exceptional measures. A gesture of goodwill, such as a voucher for a future stay, would have left a lasting positive impression and reinforced my loyalty to both the hotel and the booking platform.
