Ratings based on 90 Verified Reviews
4.8 Room cleanliness
4.3 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Sep 2022
We stayed in A13, it was beautiful! The personal touches were awesome! It was kid friendly, with bunk beds, step stools, kids dishes, and movie selections. I was very excited to see all my favorite movies, plus the decor was great. Mandy at the front desk was super nice too!
by A verified traveler
Posted 24 Jan 2022
Like: Clean property. Good location or our trip.
Didn't like: Check in & Check out times had no flexibility. Also we were told the room would be ready in 45min & it wasn't. Hot tub was not available for us to use...should be compensated for it having maintenance/update during our stay. Price was very high & also too many added fees. One of the bedrooms was very noisy with the heating unit in the closet making it hard to fall asleep. Not easy to get in/out of room with luggage during winter when it is snowing. Bar was closed.
by A verified traveler
Posted 29 Nov 2021
No staff available outside of short business hours, when I was not there. Never saw anyone working anywhere. I received the wrong type of room and therefore could not move it. No housekeeping or replacement soap/towels whatsoever. Restaurant was closed. No other amenities given the snow and icey weather. Still, they had the nerve to charge a large resort fee and an undisclosed COVID fee!
Comment from Hotel Management
1 Dec 2021 by Jenny, Hotel Management
Hi Marilyn, thank you for staying with us. Other than the night of your arrival, our hours are 9am-9pm. I reviewed your reservation and you were assigned to the style of unit you reserve. Due to covid, we, like many resorts, aren't offering daily housekeeping, which is why we put additional towels in your closet. We do not have an onsite restaurant. The indoor pool, hot tub and workout room were open during your entire stay. The resort fee is mentioned during the final page when making your reservation, and we also email a resort confirmation showing this.
by A verified traveler
Nice place and lication
Posted 24 Oct 2021 on HotelsBeautiful location. Right on the chain of lakes in the Fall forest of Northern Wisconsin. Great room for 2 people. My only negative is that it was very pricey. A diwntiwn luxury hotel would have been cheaper.
Comment from Hotel Management
26 Oct 2021 by Jenny, Hotel Management
Thanks so much for your kind words. There is nothing like fall in the northwoods! We hope to see you back next year.
by A verified traveler
Posted 10 Sep 2021 on Hotels
Beautiful place, the TV was from the 1990’s the bed was from the same time frame, other than that it was great
Comment from Hotel Management
14 Sep 2021 by Jenny, Hotel Management
Hi Kendall, thank you for your feedback, and I'm sorry we fell short of your expectations. Each condo is individually owned, but I will recommend some upgrades. Thanks for staying with us!
by A verified traveler
Posted 8 Sep 2021
Our room was gorgeous with more than enough space. The kitchen was a great addition and allowed us to have some meals right at the hotel. There are hikes and places to eat nearby, and the hotel itself has swimming, tennis, and basketball. I’ve been to a lot of hotels in my life and this one is the only one that also smelled REALLY GOOD no matter where you went in the hotel. I would definitely recommend!
Comment from Hotel Management
12 Sep 2021 by Jenny, Hotel Management
Thanks so much for your kind words!
by A verified traveler
Posted 7 Sep 2021 on Hotels
by A verified traveler
Posted 27 Aug 2021
Nice property on pretty lake
by A verified traveler
Posted 22 Aug 2021
Clean room, nice swimming area, friendly staff
Comment from Hotel Management
24 Aug 2021 by Jenny, Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 12 Aug 2021
Beautiful views and quiet surroundings, nice rooms
Comment from Hotel Management
24 Aug 2021 by Jenny, Hotel Management
Thank you. We agree, we are in a beautiful location
