Ratings based on 1,179 Verified Reviews
3.6 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
The male staff member at the front desk was extremely rude, as nice as i was, the staff member was almost like he hated everyone
Comment from Hotel Management
22 Nov 2024 by GSR Connor, Hotel Management
Hello Antonio, I am sorry for the hostile way my co-worker treated you. On behalf of the entire team hear at M6 TO, I would like to extended a formal apology to you. Please know that the employee has ben dealt with and you will receive better treatment for future stays. If you have any other questions or ideas on how we could improve here, we would greatly appreciate it. Thank you,
by A verified traveler
Posted 18 Nov 2024
This is the best Motel 6. The staff is friendly yet knowledgeable. The pool is nice and clean. The rooms are undergoing nice renovations.
Comment from Hotel Management
18 Nov 2024 by GSR Luis, Hotel Management
Thank you for the positive feedback and we hope to see you again
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by GSR Connor, Hotel Management
Hello Nakia thank you for your choice to stay at Motel 6 Thousand Oaks. On behalf of the entire team, we extend our service to you for future stays. Please let us know if you have any suggestions on how we can improve your stay next time!
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by GSR Connor, Hotel Management
Hello Mark thank you for your choice to stay at Motel 6 Thousand Oaks. On behalf of the entire team, we extend our service to you for future stays. Please let us know if you have any suggestions on how we can improve your stay next time!
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
18 Nov 2024 by GSR Connor, Hotel Management
Hello Daniel thank you for your choice to stay at Motel 6 Thousand Oaks. On behalf of the entire team, we extend our service to you for future stays. Please let us know if you have any suggestions on how we can improve your stay next time!
by A verified traveler
Posted 16 Nov 2024
The room smelled like cigarettes
Comment from Hotel Management
18 Nov 2024 by GSR Connor, Hotel Management
Dear Rob, we appreciate your business. We will fix the smell issue as soon as possible. Thank you, please consider us for future stays!
by A verified traveler
Posted 12 Nov 2024
Never checked in. No electricity at motel.
Comment from Hotel Management
13 Nov 2024 by Brand Experience Team, Hotel Management
Hi Lawrence, Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again. Natalie #Team6
by A verified traveler
Posted 11 Nov 2024
Horrible no light no cold water I have pictures of roaches crawling.
Comment from Hotel Management
11 Nov 2024 by Drake, Hotel Management
Thank you for taking the time to give us your valuable feedback it is how we are able to improve our services to you. I hope you will give us another chance to meet your expectations.
by A verified traveler
Posted 7 Nov 2024
Power was out when we arrived, and the clerk had no idea when it would be restored.
Comment from Hotel Management
8 Nov 2024 by Brand Experience Team, Hotel Management
Hi Edward,We apologize for any inconvenience caused. Your feedback is instrumental in our continuous efforts to ensure an exceptional experience for all our customers.Maz K.#Team6
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
12 Nov 2024 by GSR Luis , Hotel Management
Thank you for the positive feedback, we hope to have you stay with us again.
