Ratings based on 394 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Watching ships go through the locks is fascinating. Rooms are dated but very clean.
Comment from Hotel Management
17 Nov 2024 by The Inn at Lock Seven, Hotel Management
Hello Cynthia,Thank you for staying with us. We are glad you enjoyed watching the ships. Your kind feedback is truly appreciated and we hope to see you again.
by A verified traveler
Posted 17 Nov 2024
This was an outstanding place to stay, whether it is short term or long term, definitely recommend if you want to explore the Niagara Region.
Comment from Hotel Management
17 Nov 2024 by The Inn at Lock Seven, Hotel Management
Hello Randall,Thank you for your stay with us. We greatly appreciate your wonderful feedback and hope to see you again, thanks!
by A verified traveler
Posted 12 Nov 2024
Room was very dirty! Carpets dirty, table had cup stains,not wiped, toilet tank dirty, everything dirty!!!!
bed had 1 thin blanket, no comforter. we used other bed blanket too. woke up cold!!! We set thermastat at 22 degrees but it winds down ,,,,we woke up cold, at 10 degrees. Stay somewhere else, not wor
th $175 a night. Was like a cheap dirty Motel
Comment from Hotel Management
12 Nov 2024 by The Inn at Lock Seven, Hotel Management
Hello Cathy:Thank you for staying with us. We are very very disappointed with your rating and negative feedback. Cleanliness at the property is our top most priority and we pride ourselves on it. All our guest rooms are thoroughly checked and supervised by us before guest checks in. Yours was no exception. We maintain a strict procedure as the house keeping staff goes through a complete check list. It is therefore very baffling and surprising to us how can anyone stay if everything was so dirty all around you? Neither you or your husband mentioned anything to us during your stay or at time of check-out. We would have been most happy to address any of your concerns. We strive to ensure exceptional experience for all our guests at the Inn. We regret any inconvenience caused, thank you!
by A verified traveler
Posted 11 Nov 2024
You stay there to watch the lake freighters going through lock seven. The hotel is basic, no hair dryer but the location is in an old well established neighbourhood. A ten minute walk past the Anglican church to a wonderful Pho 18 Vietnamese restaurant. It is cozy and welcoming. The food is excellent. Go to The Early Bird restaurant for breakfast. Our grandsons said the food was better than Cora’s and the servings were huge! We arrived at 9:39 am and by 10:00 the place was packed with regulars.
Comment from Hotel Management
12 Nov 2024 by The Inn at Lock Seven, Hotel Management
Hello Marie,It was a pleasure to welcome you at the Inn. We truly appreciate your wonderful feedback. Please note: Hair dryers are available in all our guest rooms in the dresser drawer. At your request, we could have provided you a spare. We are glad you enjoyed watching the ships and the food served in the area. Thank you for your stay and hope to see you again!
by A verified traveler from St.Catharines
Posted 9 Nov 2024
Not normally a negative ninny but this property left a lot to be desired. Beds felt like you were sleeping on granite slabs. Our stay was four nights and other than having our beds made and new towels delivered not much was done, our room was never cleaned the entire time.
Comment from Hotel Management
12 Nov 2024 by The Inn at Lock Seven, Hotel Management
Hello Gregory,Thank you for staying with us. We are very disappointed with your negative feedback and rating. We pride ourselves on cleanliness maintained at the property. The house keeping staff are supervised and go through a rigorous check list for stay overs and guest check-outs. It is very challenging to have a right balance for bed selection. Some guests prefer hard top while some prefer softer. It is surprising you did not mention any your concerns to us for the duration of your 4 night stay. We would have been very glad to address them immediately. Our goal is to ensure guests have the most perfect stay experience at the Inn. Any inconvenience to you is regretted, thanks for your stay.
by A verified traveler
Posted 3 Nov 2024
Have stayed here twice so far, visiting family in area. Enjoy watching the boats go by, never disappoints.
Comment from Hotel Management
5 Nov 2024 by The Inn at Lock Seven, Hotel Management
Hello Sandra,It was a pleasure to welcome you at the Inn. We are glad you enjoyed watching Ships transit through the locks. Thank you for the excellent feedback. We hope to see you again soon.
by A verified traveler
Posted 26 Oct 2024
Seeing the ships go through the lock is awesome
Comment from Hotel Management
28 Oct 2024 by The Inn at Lock Seven, Hotel Management
Hello Alannah,Thank you for staying with us. We are glad you enjoyed watching the ships transiting the locks. Your feedback is much appreciated, thanks!
by A verified traveler
Posted 20 Oct 2024
Location
Comment from Hotel Management
21 Oct 2024 by The Inn at Lock Seven, Hotel Management
Hello Elaine,It was a pleasure to welcome you again. Thank you for the kind feedback and see you again soon.
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
19 Oct 2024 by The Inn at Lock Seven, Hotel Management
Hello Kathy,Many thanks for staying with us. We appreciate your kind feedback and hope to see you again soon.
by A verified traveler
Posted 13 Oct 2024
No cable and beds are uncomfortable but overall not bad
Comment from Hotel Management
13 Oct 2024 by The Inn at Lock Seven, Hotel Management
Hello Luc,Thank you for staying and providing us with your feedback. We did not encounter any issues with cable services. We would have gladly addressed your concern during your stay. We regret any inconvenience to you and hope to see you again, thanks!
