Ratings based on 980 Verified Reviews
2.5 Room cleanliness
3.0 Service & staff
2.7 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jan 2025
I was taken outside of agreed upon terms and I was told the third party check in was a disadvantage
by A verified traveler
Posted 26 Dec 2024
👍
Comment from Hotel Management
27 Dec 2024 by HTS Thornton Team, Hotel Management
Hello Jeremie,We value your feedback. We are excited to hear that you enjoyed your stay with us. We look forward to seeing you again soon. Thank you again for your valued feedback.
by A verified traveler
Posted 26 Dec 2024
Just loud neighbors
Comment from Hotel Management
27 Dec 2024 by HTS Thornton Team, Hotel Management
Hello Salvador,We wanted to thank you for your feedback. We want to apologize for the inconvenience you had with the other guest being loud. We do have a staff member on duty 24 hours a day to assist you with any issues. We are sorry that we were unable to fix the issue during your stay with us. Please give us another chance to show you we can make your stay more comfortable next time you are in the area.
by A verified traveler from Gilmer
Posted 24 Dec 2024
Very rude personal saying they only accept credit cards for deposit no cash accepted at all at this place. Then when checking out they dont automatically give deposit back when leaving they just say it will be there in 3 to 5 business days, and thats when you find out your not getting your deposit back
Comment from Hotel Management
24 Dec 2024 by HTS Thornton Team, Hotel Management
Hello Lauri,We do apologize for the issues you had with your security deposit. We did review your reservation and see that you tampered with the smoke alarm in your room. This is a safety issue and can result in fines from the fire department.
by A verified traveler
Posted 23 Dec 2024
Comment from Hotel Management
23 Dec 2024 by HTS Thornton Team, Hotel Management
Hello Lorena,We wanted to thank you for your feedback regarding your stay with us. We value your feedback and would like to more information about your stay with us to help make improvements. We look forward to seeing you soon.
by A verified traveler
Posted 13 Dec 2024
Will refuse to refund you your nights if you can’t keep your reservation even though in their policy it says they will keep one night of reservation, monies, then refund the remaining nights.
Comment from Hotel Management
14 Dec 2024 by Yessica, Hotel Management
We are sorry about the experience you had. Please contact the property so we can handle this issue.
by A verified traveler
Posted 11 Dec 2024
Comment from Hotel Management
11 Dec 2024 by HTS Thornton, Hotel Management
Hello Luis,Thank you for your feedback. We are happy to hear that you enjoyed your stay with us. Our team appreciates your feedback and values our guest opinion. We strive to provide our guests with the best experience possible.
by A verified traveler
Posted 8 Dec 2024
Comment from Hotel Management
9 Dec 2024 by HTS Thornton Team, Hotel Management
Hello Kenneth,We value your feedback. We will share it with our team. Thank you for your business. We hope to see you again soon.
by A verified traveler
Posted 4 Dec 2024
Comment from Hotel Management
4 Dec 2024 by Brandon, Hotel Management
Thank you for the review!
by A verified traveler
Posted 27 Nov 2024
There are stains in the mattress.
Comment from Hotel Management
28 Nov 2024 by Yessica, Hotel Management
Hello Marconi,We are happy to hear you enjoyed your stay with us overall. We are sorry your mattress was not presentable, and we will pass this feedback to our staff. Thank you for your feedback and we hope to see you again!
