Ratings based on 784 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
by A verified traveler
Posted 18 Nov 2024
The hotel is excellent!
by A verified traveler
Posted 16 Nov 2024
It is conveniently located near the highway and there are many restaurants nearby.
by A verified traveler
Posted 2 Nov 2024
This property has seen better days and wear and tear on furnishings was evident. Staff were nice and helfpul. The included breakfast was appreciated but mediocre. The pool was closed for maintenance, the hallways smelled terribly, and you could easily hear noise from the guests above you. Most concerning was that bathtub was very slippery as the anti-slip surface had worn off leaving a perfectly polished surface to slip on. I mentioned to the front desk and they said I could have asked for a slip resistance mat. This should have already been provide and is a danger to guests. I'm honestly surprised by all the positive reviews.
by A verified traveler
Posted 30 Oct 2024
They advertised via photos they had a hot tub which has been removed since Jan 2024 this is dishonest marketing and they refuse to recognise that they need to change their marketing.
They had remodelling taking place which they did not inform expedia and therefore i landed booking a hotel i would not have stayed at in the first place.
Expedia really didnt hold the hotel accountable and the hotel just keep my money for a terrible stay.
This was false advertising and dishonest
by A verified traveler
Posted 21 Oct 2024
Great hotel! Super nice staff! I feel your front desk is not ergonomically correct for the taller staff members - some accommodations would be nice.
by A verified traveler
Posted 16 Oct 2024
we stayed at this place for 4 nights. we liked the breakfast, it was great with enough options. the sofa bed was not as comfortable but that may be the case with any sofa bed, everything else was great inside the two bedroom apt. they just seem to not have enough blankets or pillows if you nee extras. other than that everything was excellent. location is great too. so many stores near by and only about 30 min to downtown Toronto. we defiantly enjoyed our stay and would go back there again.
by A verified traveler
Posted 14 Oct 2024
Quite location, free parking available. At least one mall within walking distance. Highly recommend.
by A verified traveler
Posted 13 Oct 2024
Well maintained property. Great breakfast. Friendly and helpful staff. Clean rooms.
by A verified traveler from Fairport
Posted 11 Oct 2024
This was a very nice place but they would get 5 stars with a Welcome package.
