Ratings based on 137 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Nov 2024
This was a very disappointing experience. Our room was not very clean, dead bugs on windowsill, gross. Breakfast was a huge disappointment: only sweet stuff, no eggs, no sausage, no fresh fruit, no oatmeal, no tea or decaf coffee, no water pitcher or water bottles, coffee was not even in the breakfast area. No elevator in building. No fitness center. No canopy or overhang area where we could unload our car, we got soaking wet from the rain while lugging in all our luggage and supplies. No luggage carrier on wheels. This motel or hotel was very dated, with little or no normal amenities and conveniences. To make matters worse, the toilet in our hotel room became completely clogged/plugged and unuseable, just from normal usage, and the employees didn't seem to bat an eye or offer any assistance. One said she might be able to get us a plunger but never did. Because of the time change (daylight savings time) we kept getting locked out of our room. We would like to speak to someone about this and get some sort of partial refund or credit. We've stayed in many places over the years and have never had such an all-around bad experience.
Comment from Hotel Management
8 Nov 2024 by GM, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I will personally address the issues you stated in your review. Please feel free to contact the hotel if you would like to address the issues further. Thank you.
by A verified traveler
Posted 14 Oct 2024
Easy to find property next to a golf course, staff were friendly n good bed to sleep on. I’d stay there again!
Comment from Hotel Management
14 Oct 2024 by GM, Hotel Management
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at SureStay by Best Western. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.
by A verified traveler
Posted 13 Oct 2024
Very friendly staff! Loved the bar in the hotel. Definitely would stay again.
Comment from Hotel Management
14 Oct 2024 by GM, Hotel Management
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at SureStay by Best Western. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.
by A verified traveler
Posted 11 Oct 2024
They had a golf event, all the golfers ate the breakfast items, so by the time we ate at 8:30 am, nothing was left ir restocked.
Comment from Hotel Management
14 Oct 2024 by GM, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I will personally address the issues you stated in your review. Please feel free to contact the hotel if you would like to address the issues further. Thank you
by A verified traveler
Posted 10 Oct 2024
The bathroom vanity was small. You could hardly put make up or your toothbrush supplies on there… Had to set stuff on the back of the toilet if you wanted more space…The shower creaked like there was nothing below the tub shell. My tile was cracked like they had to dig under it. Outdated inside rooms. Get what you pay for. Said they had a continental breakfast… I'm not sure that I having a waffle maker constitutes as a continental breakfast. Disappointing .
Comment from Hotel Management
14 Oct 2024 by GM, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I will personally address the issues you stated in your review. Please feel free to contact the hotel if you would like to address the issues further. Thank you
by A verified traveler
Posted 1 Oct 2024
This is our go to place to stay when we come back home.
The staff provides EXCEPTIONAL service every time!
Comment from Hotel Management
2 Oct 2024 by GM, Hotel Management
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at SureStay by Best Western. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.
by A verified traveler
Posted 24 Sep 2024
Staff send text after first night asking if everything was to our satisfaction, it was thoughtful
Comment from Hotel Management
24 Sep 2024 by GM, Hotel Management
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at SureStay by Best Western. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.
by A verified traveler
Posted 2 Sep 2024
Friendly staff
Comment from Hotel Management
3 Sep 2024 by GM, Hotel Management
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at SureStay by Best Western. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.
by A verified traveler
Posted 29 Aug 2024
Comment from Hotel Management
29 Aug 2024 by GM, Hotel Management
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at SureStay by Best Western. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.
by A verified traveler
Posted 23 Aug 2024
Nothing special, just ok
Comment from Hotel Management
26 Aug 2024 by GM, Hotel Management
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at SureStay by Best Western. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.
