Ratings based on 94 Verified Reviews
3.0 Room cleanliness
3.4 Service & staff
3.1 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
Good help is hard to find, I suppose. I had an issue with the first room assigned but the young lady on duty rectified the issue immediately, professionally and personally.
Comment from Hotel Management
15 Nov 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, George. The staff and I at the RED ROOF INN & SUITES THOMASVILLE appreciate your 4/5 score. However, you indicated that you had an issue with the first room assigned. Your satisfaction is important to Red Roof, so I am sorry for any inconvenience caused. Nonetheless, it's good to hear that our female staff rectified the issue immediately, professionally, and personally.Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Very truly yours, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 7 Nov 2024
The property wasn’t very clean, the staff playing loud music and making load noise in the morning! Had some trouble getting in the room the key wasn’t working properly! The room had some very weird smells!
Comment from Hotel Management
19 Nov 2024 by Sanesha RediResponse Specialist, Hotel Management
Hello John,I appreciate you sharing your feedback following your stay at the Red Roof Inn & Suites Thomasville. I was saddened to read that your stay fell short of your expectations due to the noise disturbance, the unpleasant odor and other concerns mentioned. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Sanesha Red Roof Management RediResponse Specialist
by A verified traveler
Posted 3 Nov 2024
The rooms floors were dirty. We stay for 2 nights are 2nd day we change are towels to get clean towels and said the maids went home already so they us 2 dirty towels from front offices said this all we had .front act like they want to there job.you need to find new help are going to lose money plus get bad review like this one.we lived in thomasville before and this motel never been good .this was are first time staying there and will be the last time.
Comment from Hotel Management
17 Nov 2024 by Sharma RediResponse Specialist, Hotel Management
Dear Leon,Thank you for taking a moment to leave a review. The staff and I at the RED ROOF INN & SUITES THOMASVILLE were disappointed to see your 1/5 score. You indicated that the cleanliness of the rooms floors, your interactions with our front desk staff, and the other highlighted concerns hindered your experience. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry for any inconvenience caused.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations.Very truly yours, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 1 Nov 2024
Nice place to stay
Comment from Hotel Management
14 Nov 2024 by Oshane RediResponse Specialist, Hotel Management
Dear Benjamin,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES THOMASVILLE. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OshaneRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 1 Nov 2024
Nice place to stay
by A verified traveler
Posted 25 Oct 2024
Do not book this hotel! Roaches everywhere and the place is a mess. People live there and are very noisy
Comment from Hotel Management
2 Nov 2024 by Sharma RediResponse Specialist, Hotel Management
Dear Daniel,I appreciate you sharing your feedback following your stay at the RED ROOF INN & SUITES THOMASVILLE. I was saddened to read that your stay fell short of your expectations due to multiple encounters with pests and the noise disturbance you mentioned. Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Rest assured that we take these claims very serious and have forwarded your feedback to management in an effort to address your concerns.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations.Sincerely,Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
11 Nov 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Tammy,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Thomasville and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
11 Nov 2024 by Oshane RediResponse Specialist , Hotel Management
Hello Joel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES THOMASVILLE and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
by A verified traveler
Posted 13 Oct 2024
Check in was fast. Room key didn't work so had to go back into front office. When got into room there was no remote. Had to go back to office to get remote. Then bo signal on tv. Went back to office which then was told their dish service was out.
Comment from Hotel Management
17 Oct 2024 by Jonathan RediResponse Specialist, Hotel Management
Dear Omar,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES THOMASVILLE. It was great to read that you were pleased with the check in process. However, I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the defective room key and the lack of signal which hindered your stay. At Red Roof, it is intended to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,JonathanRed Roof Management RediResponse Specialist
by A verified traveler
Posted 7 Oct 2024
Comment from Hotel Management
9 Oct 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Ana, We at the RED ROOF INN & SUITES THOMASVILLE are thrilled to have earned your perfect scoring of 5/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
