Ratings based on 297 Verified Reviews
3.6 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Manager, Hotel Management
Hello Rickey, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.
by A verified traveler from Mascota
Posted 29 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Manager, Hotel Management
Hello Mark, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.
by A verified traveler from Mascota
Posted 19 Oct 2024
It would becnice if house keeping knocked on the door before opening the door to the room.
Comment from Hotel Management
21 Oct 2024 by Manager, Hotel Management
Hello Mark, We appreciate your feedback regarding our housekeeping procedures and will address this with our team to ensure a more considerate approach in the future. Your comfort and privacy are important to us, and we apologize for any inconvenience this may have caused during your stay.
by A verified traveler
Posted 17 Oct 2024
It was a smoking room so I expected the smoke odor but it was really bad!
Comment from Hotel Management
19 Oct 2024 by Manager, Hotel Management
Hello Nickos, We apologize for any inconvenience you experienced during your stay. Your feedback is valuable to us and will be shared with our team for review and improvement. We hope this issue did not overshadow your overall enjoyment of your time with us.
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
16 Oct 2024 by Manager, Hotel Management
Hello Edna,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.
by A verified traveler
Posted 11 Oct 2024
Excellent
Comment from Hotel Management
13 Oct 2024 by Manager, Hotel Management
Hello Sanddy,Thank you for sharing your feedback with us. We appreciate your kind words and are glad to hear you had an excellent experience during your stay at our hotel. Our team strives to provide the best service possible for all our guests. We hope to welcome you back again soon.
by A verified traveler from Martinsburg
Posted 6 Oct 2024
Comment from Hotel Management
9 Oct 2024 by Manager, Hotel Management
Hello Kristy,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.
by A verified traveler from Martinsburg
Posted 9 Sep 2024
The rooms are filthy. The chair, rugs and comforter was dirty. And the room smelled bad.
There was not hot water.
Comment from Hotel Management
11 Sep 2024 by Manager, Hotel Management
Hello Kristy, We appreciate your feedback and regret to hear about your experience. We encourage guests to reach out to management directly to address any concerns during their stay. Guest satisfaction is our top priority and we hope to welcome you back for a more pleasant stay in the future.
by A verified traveler
Posted 23 Aug 2024 on Hotels
Comment from Hotel Management
27 Aug 2024 by Manager, Hotel Management
Hello Wyneta,We are moved to hear that you had a fantastic stay with us! We look forward to welcoming you back soon for another exceptional experience.
by A verified traveler
Posted 18 Jul 2024
This property was conveniently located in Thomaston. . . an ideal stop for us for an overnight!
Comment from Hotel Management
19 Jul 2024 by Manager, Hotel Management
Hello George,We are delighted to hear that our convenient location in Thomaston was ideal for your overnight stay! Thank you for choosing our hotel, and we hope to welcome you back in the future for another enjoyable visit.
