Ratings based on 15 Verified Reviews
4.0 Room cleanliness
3.6 Service & staff
3.7 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Great stay.
Posted 1 Apr 2024 on HotelsHad trouble at first with staff saying booking didnt go through so had to contact hotels via X to sort out. The one staff was a great guy, so freindly and helpful, i was in the area to visit national park and he arranged this for me. Only problem with hotel is internet did not work, and no phone reception in that area either.
by A verified traveler
Posted 29 Apr 2022
Awesome property and owner. The person was so nice. He saved the day and we slept through our alarm in the morning, and gently knocked on our door to make sure we were not missing out on the safari.
He even gave us bus tips to get to Ella in the evening. And we had a lovely chat with him in the afternoon on his veranda while staying cool from the sun. He’s a great guy and very caring for his guests. Very highly recommend this place!
by A verified traveler
Bugs on bed and rude opportunistic staff
Posted 9 Mar 2018 on HotelsFrom the moment we arrived the staff (an older man) tried to squeeze every penny out of us. Hardly put our bags down when he was trying to sell us a safari, we had already booked one and he was visibly displeased at this and shouted down to other staff that we had already booked. We were starving upon arrival and he offered lunch, and made it seem like they only had curry on offer.. we later discovered there was in fact a menu he did not show us. The curry was more expensive thing on offer. He then tried to get us to agree to dinner and again, was visibly annoyed that we declined. The staff stared at us whenever we were in a public area including when eating, it was so uncomfortable to feel your every move was being watched. I was taking tablets at one stage and the man commented on me taking medicine and tried to get me to buy a bottle of water - this was unbelievable, using my not feeling well as an oppurtinity to make money.
The room was clean until i went to bed and discovered bugs in the bed and the droppings of bed bugs. Absolutely horrific! Made for a sleepness night.
They also added a service charge to our already overly expensive lunch, we are guests in your home.. surely that is not necessary and there was no service.
Honestly do not stay here, the most uncomfortable experience I have ever had.
Comment from Hotel Management
5 May 2018 by Hotel Owner, Hotel Management
Thank you for your comment.
by A verified traveler
Posted 30 Aug 2017 on Hotels
in the hotel booking confirmation it says room I booked have A.C. but when I reached hotel they said they offer hotel.com price for no A.C. room.
by Ashleigh
Nice hotel
Posted 23 Jul 2017 on HotelsNice food and hotel
Comment from Hotel Management
6 Aug 2017
Dear Sir/Madam,
Thank you very much for your valuable comments and see you again in the Nature Resort Tissamaharama.
by Anne Kølner
Impolite staff and lacking information
Posted 7 Apr 2017 on HotelsThe hotel receptionist was very rude. He tried to scam money for everything and got quite offended when I told him I wasn't interested in hiring a private car to Ella from his friend. I checked in around 2 pm and booked the safari with the receptionist. The receptionist failed to mention from 2pm to 10 pm but chose to tell me in a hard voice at 04:30 am that I needed to vacate the room at 04:30 because I wouldn't be back from the safari before checkout so I had to pack my bags at 04:30 in the morning. (The safari said 04:40-10 so I had planned to pack when I got back).
It made it a stressful morning and it made my day less good!
by Kamer
Great stay!
Posted 17 Mar 2017 on HotelsWe had a great stay here! The location is very clean and well situated next to the city center.
The owner was lovely and packed a breakfast for us to take on our safari at 4am.
We really enjoyed our stay and we're lucky enough to see Tissa which was one of our favorite cities that we saw on our trip. I would highly recommend seeing the city before you leave and not just come for the safari!
by A verified traveler from canada
Dishonest cheats - do not stay here!
Posted 9 Dec 2016
Pros: There was nothing to like. The whole stay was ruined by dishonest and greedy behavior.
Cons: Expedia needs to step in and monitor this hotel. From the behavior of the manager, I'm sure we were not the first to be cheated.
Location: Tissa is a dead town, and very unsafe for female travelers. There were groups of young men hanging around town and leering at female tourists.
Horrible experience from start to finish. When we arrived, manager told us the room we booked through Expedia was more expensive than listed price and wanted us to pay more. After we showed him the Expedia booking details, he pretended to "upgrade" us to our original booking. He told us that it was a "complimentary" upgrade even through that was what we originally booked. He also tried to hard sell us on his safari tour for exhorbitant amounts (much more than other tours). When we were checking out, he came with a new bill insisting that we pay twice the amount for our room because he had given us an "upgraded" room. We told him to deal with Expedia directly and left immediately.
by A verified traveler
Posted 10 Aug 2016 on Hotels
by Jessica from Singapore
Good value option!
Posted 10 Aug 2016 on HotelsWe only stayed for the one night to do the Safari the next morning. We arrived late and was greeted by the manager who was also understanding and allowed us to check-out a little later since the safari drop-off is traffic dependent. The hotel is as depicted in the pictures, simple, clean and perfect for the price. We would definitely stay at this hotel again.
