Ratings based on 47 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
5.0 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Oct 2024
Hotel has clearly had a recent refurbishment undertaken and everyone has been done to a very high standard. Facilities throughout are excellent.
Staff at the reception area are very helpful. However, some of the waiting staff within the restaurant area were very poor and took a long time to bring water or the invoice at the end of the meal. It was effectively impossible to get any beverages apart from water with dinner. I found the staff working in the gym area to be rude and confrontational for no reason.
Comment from Hotel Management
16 Oct 2024 by Rahul raj, Hotel Management
Dear Guest,Thank you for taking time to share your feedback on your recent stay at Hyatt Regency Trivandrum. We are delighted to hear that you were impressed with our facilities and appreciated the high standards of our recent refurbishment. It is also wonderful to know that our reception team provided you with the helpful service which we strive to offer all our guests. However, we regret for the service issues you faced in our restaurant and gym areas. Please be assured that your comments have been shared with the respective teams for immediate review and improvement. We will work on enhancing the attentiveness of our restaurant staff and address the concerns with the gym team to ensure a more welcoming and positive experience for all our guests. We truly appreciate your feedback and hope to have the opportunity to welcome you back in the near future. Best Regards Rahul RajGeneral Manager
by A verified traveler
Posted 7 Oct 2024
All Staff are friendly and kind,food was amazing ..it made our vacation more enjoyable,looking forward to stay again😊Thank you
Comment from Hotel Management
8 Oct 2024 by Rahul raj, Hotel Management
Dear Guest,Thank you for sharing your lovely feedback. We are delighted that our team and culinary offerings enhanced your vacation experience. It’s wonderful to know that you had such a positive stay with us. We look forward to welcoming you back to Hyatt Regency Trivandrum for another memorable visit. Best RegardsRahul RajGeneral Manager
by A verified traveler from Glendale
Posted 6 Aug 2024
Prime Location, clean and net rooms, required in room and other facilities, but I had severe stomach pain each time I ate in this hotel
Comment from Hotel Management
6 Aug 2024 by Rahul Raj , Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated our prime location, clean and neat rooms, and the facilities we offer.However, Your comments regarding the stomach pain you experienced after dining with us are concerning. Please be assured that we take such matters very seriously. We will investigate this issue thoroughly to ensure it does not happen again.We appreciate your honest feedback as it helps us improve our services. We hope to have the opportunity to welcome you back and provide you with a flawless stay in the future.Best RegardsRahul RajGeneral Manager
by A verified traveler from Glendale
Posted 5 Aug 2024
the front desk amazing, hospitable, kind, caring and warm. the gym is great too The rooms are much bigger than pictures display them to be online. Hotel managers are kind and helpful as well as staff. however I ate in the restaurant several times for breakfast and lunch each time had severe stomach pain for several hour
Comment from Hotel Management
6 Aug 2024 by Rahul Raj , Hotel Management
Dear Guest,We are delighted to hear that you found our front desk team to be amazing, hospitable, kind, and caring. It's wonderful to know you enjoyed our gym and spacious rooms, as well as the helpfulness of our hotel managers and staff.However, we are concerned about your comments regarding the stomach pain you experienced. Please be assured that we take such matters very seriously. We will investigate this issue thoroughly to ensure it does not happen again.We appreciate your honest feedback as it helps us improve our services. We hope to have the opportunity to welcome you back and provide you with a flawless stay in the future.Best RegardsRahul RajGeneral Manager
by A verified traveler
Posted 4 Aug 2024 on Hotels
Comment from Hotel Management
6 Aug 2024 by Rahul Raj , Hotel Management
Dear Sumeet, Thank you so much for your glowing review. We look forward to welcoming you back to Hyatt Regency Trivandrum in the near future.Best Regards Rahul Raj General Manager
by A verified traveler
Posted 1 Aug 2024
The service at this property is incredible.
Comment from Hotel Management
1 Aug 2024 by Rahul Raj , Hotel Management
Dear Shilpa, Thank you so much for your kind words! At Hyatt Regency Trivandrum, we strive to provide our guests with the highest level of hospitality and comfort, and it is always happy to know that our efforts are appreciated. We look forward to welcoming you back soon and providing you with another exceptional experience. Best Regards Rahul Raj General Manager
by A verified traveler from Hawthorne
Posted 23 Jul 2024
This is the best hotel in Trivandrum without question
The hotel is spotless, rooms and housekeeping perfect and the food is consistently good
The staff are always smiling and very very helpful
I visit Trivandrum yearly on business and will only stay at Hyatt regency in Trivandrum
Highly recommend
Comment from Hotel Management
29 Jul 2024 by Rahul Raj , Hotel Management
Dear Robert,On behalf of everyone at Hyatt Regency Trivandrum, I would like to thank you for sharing this wonderful review! We are thrilled to hear that you enjoyed your experience. I am delighted to know that you appreciated our hospitality, culinary offerings, and hygiene during your stay with us. Thank you once again, and we look forward to welcoming you back to our property soon.Best RegardsRahul RajGeneral Manager
by A verified traveler
Posted 5 Jul 2024 on Hotels
Comment from Hotel Management
8 Jul 2024 by Rahul Raj , Hotel Management
Dear VenugopalThank you for your review.Best RegardsRahul RajGeneral Manager
by A verified traveler from Glendale
Posted 3 Jul 2024
the front desk amazing, hospitable, kind, caring and warm. the gym is great too The rooms are much bigger than pictures display them to be online. Hotel managers are kind and helpful as well as staff. however I ate in the restaurant several times for breakfast and lunch each time had stomach pain for several hours,
Comment from Hotel Management
6 Aug 2024 by Rahul Raj , Hotel Management
Dear Guest, We are delighted to hear that you found our front desk team to be amazing, hospitable, kind, and caring. It's wonderful to know you enjoyed our gym and spacious rooms, as well as the helpfulness of our hotel managers and staff. However, Your comments regarding the stomach pain you experienced after dining with us are concerning. Please be assured that we take such matters very seriously. We will investigate this issue thoroughly to ensure it does not happen again.We appreciate your honest feedback as it helps us improve our services. We hope to have the opportunity to welcome you back and provide you with a flawless stay in the future.Best Regards Rahul Raj General Manager
by A verified traveler
Posted 17 Jun 2024
Enjoyed our 4 night stay at the hotel with the family. The service was excellent including the food options.
Comment from Hotel Management
20 Jun 2024 by Rahul Raj , Hotel Management
Dear guest,Thank you so much for your 5-star review! I will share this with the team to let them know to keep up the amazing work. We look forward to welcoming you soon.Best RegardsRahul RajGeneral Manager
