Ratings based on 129 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Sun Valley
Posted 27 Jul 2024
Comment from Hotel Management
18 Aug 2024 by B&B Thionville Centre Gare, Hotel Management
Bonjour, Quel plaisir de recevoir des notes comme la votre. Nous sommes ravis d'apprendre que vous avez apprécié votre séjour.Au plaisir de vous revoir.
by A verified traveler
Fine.
Posted 31 Mar 2024 on HotelsModern simple room, no tea or coffee in the room. There was a hair next to the sink and a tiny bit of dirt in the shower but overall it was clean and fine.
Housekeeping knocked the door twice, waking us up the first time, so use the do not disturb sign if you want a lay in.
I realised upon arrival it would have been cheaper to book directly.
Comment from Hotel Management
31 Mar 2024 by Réception, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback with us. We are glad to hear that overall, you found your stay satisfactory.We apologize for any inconvenience caused by the lack of tea or coffee in the room and for the cleanliness issues you encountered. Rest assured, we will address these matters with our housekeeping team to ensure they are rectified promptly.We appreciate your suggestion regarding the use of the "do not disturb" sign and will make sure to remind our guests of its availability for those who wish to sleep in undisturbed.Regarding the booking, we regret any discrepancy in pricing and encourage guests to consider booking directly with us in the future for the best rates and offers available.Once again, thank you for your valuable feedback. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Best Regards,
by A verified traveler
Posted 30 Dec 2023
easily located
Comment from Hotel Management
23 Feb 2024 by Mathieu, Hotel Management
Nous sommes ravis que vous ayez apprécié votre séjour chez nous ! Merci pour votre retour positif. Nous espérons vous revoir bientôt.
by A verified traveler
Posted 27 Dec 2023
City center at 200m from the hotel.
Comment from Hotel Management
23 Feb 2024 by Mathieu, Hotel Management
It's fantastic to hear that you had an outstanding stay with us! We're thrilled that our facilities met your expectations and that our services helped make your experience memorable. Your photos are beautiful, and we're grateful that you've shared them with us and future visitors. Thank you so much for your five-star rating and your continued support. We hope to welcome you back soon for an equally wonderful experience!
by A verified traveler from Edmonton
Posted 13 Oct 2023
Everything was good until the last day when the A/C stopped working. They did not let guests know. When I asked if it was a problem with my room, they said the whole building isnt working. Very poor customer service. I would have asked for a refund and went to a different hotel. It is 27 degrees and very humid. Unacceptable.
Comment from Hotel Management
21 Mar 2024 by B&B Thionville Centre Gare, Hotel Management
Bonjour,Nous vous remercions de nous avoir accordé ces quelques instants pour vous exprimer suite à votre séjour.Nous sommes ravis d’apprendre que les prestations proposées vous ont donné satisfaction et nous prenons bonne note des points à propos desquels vous souhaiteriez que des améliorations soient apportées. Le bien-être de nos clients est au cœur de nos préoccupations, et votre témoignage nous encourage à poursuivre nos efforts pour vous satisfaire. A très bientôt
by A verified traveler
Posted 16 Sep 2023 on Hotels
Comment from Hotel Management
18 Mar 2024 by B&B Thionville Centre Gare, Hotel Management
Bonjour, Merci pour votre retour.C'est un plaisir d'apprendre que vous avez apprécié votre séjour.Au plaisir de vous accueillir lors d'un prochain séjour.
by A verified traveler
Posted 30 Jun 2023
The staff are wonder, they do all they can to make you comfortable. The hotel is in a great position for travel. Good parking. Vending machine broke down and there were no other facilities to have a tea or coffee. Plus the tea only came with sugar
Comment from Hotel Management
5 Jul 2023 by Mathieu, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
by A verified traveler
Would stay again
Posted 23 May 2023 on HotelsNice and clean, staff were helpful and cheerful.
Very handy for the station and the centre of Thionville.
Room was quite small but perfectly adequate for the four days we were there.
Comment from Hotel Management
31 May 2023 by l'équipe B&B centre gare, Hotel Management
Bonjour Nous vous remercions pour vos commentaires suite à votre séjour au B&B ThionvilleC’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.Dans l’attente de vous accueillir de nouveau, nous vous prions de croire en l’expression de nos sentiments les meilleurs.
by A verified traveler from London
Posted 28 Mar 2023
Modern facilities well thought out and organised. Friendly staff and good breakfast. Two minutes from the station and easy walk into town.
Comment from Hotel Management
7 Apr 2023 by La réception, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
by A verified traveler
Posted 25 Jan 2023 on Hotels
Comment from Hotel Management
4 Feb 2023 by l'équipe B&B centre gare, Hotel Management
Bonjour Nous vous remercions pour vos commentaires suite à votre séjour au B&B Hôtel Thionville Centre GareC’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.Dans l’attente de vous accueillir de nouveau, nous vous prions de croire en l’expression de nos sentiments les meilleurs.
