Ratings based on 107 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Jul 2024 on Orbitz
Amazing staff and outstanding interiors. Extremely comfortable. Will be back.
Comment from Hotel Management
31 Jul 2024 by ONOMA Team , Hotel Management
Hello Fatjon! Thank you very much for staying at ONOMA Hotel and for the nice review as well! It is wonderful to read your generous comments about our unique hotel! We really can't wait to welcome you again and make your next stay even better!! Your Travel Friends, #ONOMATEAM
by A verified traveler
Posted 22 Jul 2024
The hotel staff was so nice and attentive
Comment from Hotel Management
22 Jul 2024 by ONOMA Team , Hotel Management
Hello Dorin! Thank you very much for staying at ONOMA Hotel and for the nice review as well! We thank you for appreciating our great staff! Our Team looks forward to seeing you again soon! Your Travel Friends, #ONOMATEAM
by A verified traveler
Posted 27 Mar 2024 on Hotels
Great service
Comment from Hotel Management
14 May 2024 by Artemis Tsoukapa, Hotel Management
Hi Mehek!Thanks for the super high score and for your nice comment! We hope you come back soon !Your travel friend,Artemis TsoukapaGuest Relations Manager#ONOMATEAM
by A verified traveler
Posted 15 Jan 2024
Comment from Hotel Management
16 Jan 2024 by ONOMA Team , Hotel Management
Heya Melvin!Thank you for your shout-out to ONOMA hotel! You made our day and that's why we can't wait to have you around again! See ya!
by A verified traveler
Posted 5 Dec 2023
Good hotel, friendly staff. Lack of parking made it tough on us.
Comment from Hotel Management
7 Dec 2023 by ONOMA Team , Hotel Management
Hi David! We really enjoyed reading your review of ONOMA Hotel. We think we have a heavenly thing going on too, and we love that you enjoyed ONOMA!Next time feel free to reserve a parking spot onsite. It was a pleasure hosting your visit, and we look forward to seeing you again soon! Don't make us wit too long!
by A verified traveler
Posted 15 Sep 2023 on Hotels
Comment from Hotel Management
17 Sep 2023 by ONOMA Team , Hotel Management
Hi Teresa! Thank you for the high rating! Come back anytime, to enjoy ONOMA! See ya!
by A verified traveler
Posted 11 Sep 2023
Construction made traffic difficult.
Comment from Hotel Management
15 Sep 2023 by ONOMA Team , Hotel Management
Hey there, Travel Friend!Thank you for reviewing your stay with us. Feel free to come back every time you need to be in Thessaloniki and we are going to plan your next stay unique!See ya, ONOMA Team
by A verified traveler
Posted 4 Sep 2023 on Hotels
Comment from Hotel Management
6 Sep 2023 by ONOMA Team , Hotel Management
Hi Chris! Thank you for the high rating! Come back anytime, to enjoy ONOMA! See ya!
by A verified traveler
Posted 4 Sep 2023 on Hotels
We really enjoyed our stay. The hotel is very modern and stylish. The staff is very friendly and helpful.
The highlight for us was the rooftop pool :)
Comment from Hotel Management
4 Sep 2023 by ONOMA Team , Hotel Management
Heya Travel Friend! We really enjoyed reading your review of ONOMA Hotel. We think we have a heavenly thing going on too, and we love that you enjoyed ONOMA as much as we do! It was a pleasure hosting your visit, and we look forward to seeing you again soon! Don't make us wait too long!
by A verified traveler
Medium experience
Posted 29 Aug 2023 on HotelsFirstly, it should not be considered as a five star hotel. When I called to confirm the parking spot while driving from the airport, the person at the reception was not polite at all (and the parking fee is 15€, no information aboit that extra fee on hotels.com). Secondly, there was a coffee spoiled on my carpet and bedsheets. The room was dark (and don't expect an upgrade with your gold status). When coming to the hotel with the takeaway coffee, I was told by the staff not to carry it around the hotel since it is no allowed. Breakfast is OK but no scramble eggs. Last thing - the water was dropping from the ceiling at the reception strait on my head (no info about that). Overall 6/10, definitely not higher.
Comment from Hotel Management
30 Aug 2023 by ONOMA Team , Hotel Management
Dear Travel Friend,We appreciate your feedback and your point of view regarding your recent stay at ONOMA Hotel. Our 5* property is highly praised for the personalized service, so we are really sorry to see that your experience did not meet your expectations and we apologize that your stay was not the one you expected. It is a rare situation to us receiving such a review, as our aim is to have happy, carefree guests; the opposite saddens us greatly. We always try to be as much specific with our guests and give all the details about your stay, so we ensure you have the appropriate information. As for the breakfast, kindly note that you can order every kind of egg dish you wish and we can make it for you on the spot. Also, about the water falling, let us inform you that the maintenance department already took action to fix it. Nevertheless, we do hope to be able to welcome you again in the future and let you re-view ONOMA Hotel and alter your opinion.
