Ratings based on 318 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Oct 2024
by A verified traveler
Posted 10 Oct 2024
I loved everything about the hotel. We stayed at Moroccan style room. Bed was very comfortable and we rested well after our flight from US. Staff is friendly and everyone went extra mile to make us feel like at home. Food, live performance, and sea view were amazing. It was a tiny problem at the check out, our luggage was checked back in vs being checked out. It was resolved relatively quick. Also, check out fees were charged twice, and we are still working to resolve this matter. Otherwise, perfect vacay, thank you for your hospitality.
Comment from Hotel Management
23 Oct 2024 by The reservations team , Hotel Management
Thank you so much for your wonderful feedback! We’re thrilled that you enjoyed your stay in our oriental style room and that you found the bed comfortable after your long flight from the US. It’s great to hear that our staff made you feel at home and that you enjoyed the food, live performances, and stunning sea views. We apologize for misunderstanding at check-out. We’re glad it didn’t overshadow your overall experience, and we look forward to welcoming you back for another perfect vacation!
by A verified traveler
Posted 19 Sep 2024
by A verified traveler
Posted 19 Sep 2024
Just excellent!
by A verified traveler
Posted 11 Sep 2024
Beautiful hotel, great friendly people,
Lovely France. Nice room and beautiful view
Only bad experience-car rental company hotel worked with was not professional and Hôtel allowed the last day of our vacation to be unnecessarily disturbed
by A verified traveler
Posted 15 Aug 2024
Loved it! Amazing staff and beautiful property!
Comment from Hotel Management
4 Sep 2024 by The reservations team , Hotel Management
Thank you for your lovely feedback ! We love hearing that the staff made such a great impression and helped ensured you had the best stay !
by A verified traveler
Posted 1 Aug 2024
We had 3 nights pre paid but left after the first night. When we were shown to the room the elevators doors opened and the first thing we saw were dirty food trays scattered throughout the hallway with house keeping’s dirty laundry carts. First impression was terrible. The pool side resturant felt like I was at some all inclusive 3 star in Mexico. By the ocean side, it was all concrete with loungers scattered about and no shade. Very very hot as the concrete holds a ton of heat. I am a bit of a fussy traveler. The staff were all great and very helpful. I’d rate this property as a 3 star.
Comment from Hotel Management
4 Sep 2024 by The reservations team , Hotel Management
Thank you for sharing your feedback with us. We’re genuinely sorry to hear that your experience did not meet your expectations. Your comments about the hallway cleanliness, poolside atmosphere, and outdoor area are concerning, and we apologize for the negative impression they left. We will certainly address these issues with our team to ensure they are resolved.On a positive note, we're glad to hear that our staff was helpful and attentive during your stay. We appreciate your honesty, as it helps us improve, and we hope you might consider giving us another chance in the future.
by A verified traveler
Posted 30 Jul 2024
The Service was unlike any other I have experienced! The staff were present, extremely helpful, true professional waiter experience that went above and beyond without hovering over you. Every person we encountered whether it was the reception, server, hostess, cleaners, cooks were so professional. It made for an outstanding experience!
The waterfront was breathtaking with the ocean view, red rock and beautiful greenery. You were truly transported to a gorgeous oasis.
Definitely will be returning!
Comment from Hotel Management
4 Sep 2024 by The reservations team , Hotel Management
Thank you so much for your wonderful review! We're thrilled to hear that our team made such a positive impression and that you felt well taken care of throughout your stay. It's great to know that you enjoyed the stunning waterfront views and the overall ambiance of our property. Your kind words mean a lot to us, and we can't wait to welcome you back to our gorgeous oasis soon!Warm regards,
by A verified traveler
Posted 23 Jul 2024
Bijou hotel with great views, staff and food. We will be returning!
Comment from Hotel Management
4 Sep 2024 by The reservations team , Hotel Management
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us, especially the views, our staff, and the food. We can’t wait to welcome you back on your next visit!
by A verified traveler
Posted 13 Jul 2024
Beautiful hotel. Lovely pool and outdoor deck in front of the sea. Warm an friendly staff.
Comment from Hotel Management
4 Sep 2024 by Reservations team , Hotel Management
Thank you very much for lovely feedback. We are delighted to hear you had a pleasant stay with us.We hope to welcome you back in the near future !
