Ratings based on 2,157 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Great experience
Comment from Hotel Management
24 Nov 2024 by Jason Smith Assistant Director of Front Office, Hotel Management
Thank you for staying with us! We appreciate your feedback.
by A verified traveler
Posted 22 Nov 2024
No maid service during the 4 nights we stayed. Destination fee—for what? Room door didn’t close easily. Restaurant downstairs was sub-par. Location was great.
Comment from Hotel Management
23 Nov 2024 by Jason Smith Assistant Director of Front Office, Hotel Management
Thank you for sharing your experience with us. I apologize that your stay was anything less than pleasant. I have shared your review with our leadership team so we can improve our services in the future. If you have anything else you would like to share, please reach out to me directly.
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Patrick, Hotel Management
Thank you for your recent stay with us here at Royal Sonesta Chicago Downtown. Happy to know you had a great stay !
by A verified traveler
Posted 22 Nov 2024
Great location, safe, right in the heart of things. I would stay again.
Comment from Hotel Management
22 Nov 2024 by Patrick, Hotel Management
Thank you for your feedback on your recent stay with us. We are so happy you had a great stay!
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Patrick , Hotel Management
Happy you had a great stay with us!
by A verified traveler
Posted 21 Nov 2024
This is a great hotel. My room had a wonderful view. The gym had a lot of options, and the staff was wonderful! There are a lot of great restaurants nearby. Great location!
Comment from Hotel Management
22 Nov 2024 by Patrick , Hotel Management
Thank you for your feedback on your recent stay with us! happy you had a great stay and looking forward to welcome you on your next visit.
by A verified traveler
Posted 21 Nov 2024
Everything was wonderful! Enjoyed our stay and would recommend to anyone.
Comment from Hotel Management
21 Nov 2024 by Patrick, Hotel Management
Happy you had a great stay! Thank you for choosing to stay with us.
by A verified traveler
Posted 19 Nov 2024
Great room, convenient location and good service.
Comment from Hotel Management
21 Nov 2024 by Patrick , Hotel Management
Happy you had a great stay! Looking forward to welcome you on your next visit.
by A verified traveler
Posted 18 Nov 2024
Property was great, staff was friendly and the location was perfect for a true Chicago experience!
Comment from Hotel Management
21 Nov 2024 by Patrick , Hotel Management
So happy you had a great stay! Thank you for choosing Royal Sonesta Chicago Downtown.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Jason Smith Assistant Director of Front Office, Hotel Management
Thank you for staying with us. We appreciate your feedback.
