Ratings based on 2,447 Verified Reviews
4.0 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
It is a great location
by A verified traveler
Posted 18 Nov 2024
Inigualable ubicación. El staff siempre fue muy amable con nosotros. Tienen el Yolk y el Paris Baguette ahí abajo y son super buenas opciones para desayunar. A 2 cuadras tienes la parada del bus y a 3 cuadras la estación del metro. Limpieza de la habitación excelente. Cuenta con mini refri, caja fuerte, secadora de cabello, y café gratis.
by A verified traveler
Posted 15 Nov 2024
Noisy w/ work being done all day. Uneven cleaning (my room was skipped 2/5 nights). The bed & pillows are comfortable though. I'd hesitate to stay here again.
Comment from Hotel Management
16 Nov 2024 by D. Valdez, Hotel Management
Thank you for taking the time to review us here at the Best Western Grant Park Hotel. I am sorry about the noise you experienced during your stay, we were going through carpet renovations and were experiencing loud noises during the day. I hope to make this stay up to you, please let me know when you come back!
by A verified traveler from Brookline
Posted 14 Nov 2024
B
by A verified traveler
Posted 14 Nov 2024
-Convenient location
-old building
-good price
by A verified traveler
Posted 14 Nov 2024
I loved everything about this place, unfortunately my stay was slightly ruined by my neighbors having crying children and yelling during the daytime as well as some banging most likely due to construction in the property. Other than those two things the plave was great and the view from my room was amazing
by A verified traveler
Posted 13 Nov 2024
After airline issue of missing a flight I called hotel directly to inform them that we would be arriving the next day. Was informed that our room would be available when we arrived in the morning. Upon arrival I was told that they had no rooms available and that we would need to wait until check in time. Room that we were assigned to was in poor condition and even though I alerted the front desk nothing was corrected. The bathroom door panel was half falling off. I was very disappointed with the condition of the room and the room not being available upon arrival. This was not a positive experience with dealing with Best Western Brand.
Comment from Hotel Management
16 Nov 2024 by D. Valdez, Hotel Management
Thank you for taking the time to review us at the Best Western Grant Park Hotel. I am sorry to see that you experienced these issues while staying with us. I will be making sure to pass these comments along to make sure the issue is rectified immediately. I hope you allow us an opportunity to make this stay up to you in the future.
by A verified traveler
Posted 13 Nov 2024
by A verified traveler
Posted 11 Nov 2024
Beds could be better.
by A verified traveler from Houston
Posted 9 Nov 2024
Best and most centrally located and affordable place to stay in Chicago! Staff is very attentive! Shout out to my guy Brian!
