Ratings based on 86 Verified Reviews
4.6 Room cleanliness
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Oct 2024
The property is great but not without some issues that were super frustrating especially with no staff on site.
Our room had no hooks or anywhere to hang our coats. The pot didn’t work on the stove and our tv didn’t work to get any local stations.
Comment from Hotel Management
7 Oct 2024 by Giulia from Numa Guest Experience Team, Hotel Management
Dear Michael,Thank you for your feedback. We sincerely apologize for the inconveniences you experienced during your stay. We are glad to inform you that our team promptly addressed the issues by bringing more coat hangers to the room and providing a new pot. Regarding the TV issue, we understand how frustrating this must have been, and we are processing a partial refund as compensation, which will be completed as soon as possible. Thank you for your understanding, and we hope to welcome you back for a smoother experience in the future.Best regards,
by A verified traveler from Miami
Posted 16 Aug 2024
The room was the smallest room I’ve ever stayed in. It is advertised to fit four people, yet I found it only suitable for two. The bedroom is small and has a big bed so it is very difficult to move around and difficult to open the small closet in the bedroom. You can’t have more than one person in the room if you want to move around and open the closet etc. The kitchen was good. The appliances were good. Nice oven and a tiny fridge. There was a dishwasher which was good but very small. The bathroom was the only spacious thing compared to the rest of the apartment. The closet space in the apartment is a joke! How can this apartment be suitable for 4 people when the closet space is only enough for one?! The living room is cramped. There was no washer or dryer. You have to go outside the apartment and use the common laundry machines. There are three washers with one broken most of the time and three dryers for the entire building. The staff in the entrance aren’t always there. Staff was kind and communication via WhatsApp was very good. We stayed almost a month and we were only allowed cleaning service once a week. In the end, I would say this is more of a studio apartment fit for no more than two people (we were two adults and two children).
Comment from Hotel Management
19 Aug 2024 by Giulia from Numa Guest Experience Team, Hotel Management
Dear Rayed,Thank you for your detailed feedback. We're sorry to hear that the room didn't meet your expectations in terms of space, especially for a family of four. We aim to provide clear and accurate descriptions of our accommodations, and we apologize if this wasn't the case here.We’re glad that you found the kitchen appliances and bathroom to be satisfactory, and that the communication with our staff was positive. We understand how important these aspects are, especially for a longer stay like yours.We’re also sorry that the cleaning service schedule didn’t fully meet your needs. We offer weekly cleanings, but extra cleanings can of course be booked during the stay.Your feedback is invaluable, and we’ll use it to improve our services and ensure a better experience for future guests. If you decide to stay with us again, we would be happy to welcome you again! Thank you again for sharing your thoughts.
by A verified traveler from Ottawa
Posted 15 Aug 2024
An excellent apartment hotel.
Tram lines were at the front door and it was a short walk to the city centre. The kitchenette was fully equipped enabling meals in suite.
I would recommend.
Comment from Hotel Management
16 Aug 2024 by Numa Guest Experience Team , Hotel Management
Dear Michael,We are thrilled to hear that you had a great experience with us. Your kind words are greatly appreciated and we look forward to seeing you again soon!Best regards,
by A verified traveler
Posted 13 Aug 2024
by A verified traveler
Posted 12 Jul 2024 on Hotels
by A verified traveler
Posted 7 Jul 2024
Nice property in good location. Wonderful staff. We initially did not receive our code to check in because the hotel insisted that we had not paid for half of the stay. I had to email them copies of my credit card statements and copies of the receipts (that they had sent me) to clear things up. We paid extra for a larger "Comfort Apartment, 1 Bedroom" but were given a standard size room. The place has been recently renovated and several things didn't work in the room (safe did not lock, deadbolt on front door would not engage due to misalignment, wall switch for bathroom heat lamp was frozen in place and inoperable.
Comment from Hotel Management
15 Jul 2024 by Numa Guest Experience Team, Hotel Management
Dear Jennifer,Thank you for your feedback. We hope you enjoyed your stay despite the small inconveniences. From what we can see, you have been allocated the room in the correct category you booked. We are sorry that you did not contact us regarding the other problems you had, we could have helped you! We'll do our absolute best to make sure it doesn't happen again. Please get in touch if you have any further questions or concerns.Best regards,
by A verified traveler
Posted 27 Jun 2024
Great unit, all you need. The manager and service amazing. Definitely recommend 😀
Comment from Hotel Management
27 Jun 2024 by Numa Guest Experience Team, Hotel Management
Dear Minky,Thank you for the wonderful feedback and easy communication during your stay. We're incredibly pleased to read that you enjoyed your stay and that we were able to support you. We want to wish you all the best in the future and look forward to seeing you again soon!Best regards,Numa Guest Experience Team
by A verified traveler
Posted 25 Jun 2024
What a great place! We spent 3 nights, and everything was perfect for us. Kitchen was fully functional - I can live here for a long time!
Only complain I have is there is no supermarket or bakery in waling distance i.e. 5 mins walk. But the tram station is about 100m away. We could take the tram to city centre and Den Haag cenraal in 10 minutes.
I loved the walk in the Frederick street which leads to Echer Museum and Binnenhof.
I love the stay at YAYs apart hotel and Den Haag!
Comment from Hotel Management
26 Jun 2024 by Numa Guest Experience Team, Hotel Management
Dear Wooyoung,We are thrilled to hear that you had a great experience with us. Your kind words are greatly appreciated and we look forward to seeing you again soon!Best regards,Numa Guest Experience Team
by A verified traveler
Posted 14 Jun 2024
Had a wonderful stay here. Great location for the beach and the centre. Great restaurants nearvy. Bed was comfy, pillow not so much, but ok. Wonderful, friendly staff. Our room had everything we needed. Listed for 4 people, I think it would be a challenge for 4 adults, as there would not be enough storage for suitcases. Worked with two. Very quiet. This was before Numa took over so can't comment on any changes they may implement.
Comment from Hotel Management
26 Jun 2024 by Numa Guest Experience Team, Hotel Management
Dear Bonnie,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon!Best regards,Numa Guest Experience Team
by A verified traveler
Posted 4 Jun 2024
Very helpful staff but room did not have good outlook and bedroom was awkward
Comment from Hotel Management
26 Jun 2024 by Numa Guest Experience Team, Hotel Management
Dear Mark,Thank you for your feedback!We're happy to read that you enjoyed your stay. We're excited to discuss your suggestion with the entire team and look forward to welcoming you again soonBest regards,Numa Guest Experience Team
