Ratings based on 56 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jun 2024
Needs more items such as coffee and toilet paper and more pillows. Otherwise a fabulous place with a great view.
Comment from Hotel Management
15 Jun 2024 by Emma, Hotel Management
Thanks for your kind review! At our apartments we leave you with a start supply of coffee and toilet paper and other items. Please feel free to contact housekeeping if you need anything extra.
by A verified traveler
Posted 4 Sep 2023
Good hotel . You will love the smart features
Comment from Hotel Management
4 Sep 2023 by Emma, Hotel Management
Thanks for your kind review. Please visit us again at The Hague Tower.
by A verified traveler
Posted 15 Jul 2023
My stay at The Penthouse was enjoyable. The view made the room stand out from most rooms in The Hague. Since I never need a credit card, I don't own one. When checking in, this was kinda of a hurdle. On the Expedia website it said that a debit card would function too and that just a down payment would be enough, sadly enough the person behind check in was surprised and said that they Expedia clearly said that check in was with credit card only. Later home I checked and this was not the case. The employee said for this time you can pay the deposit with your debit card and get the money back later if nothing is broken. Which I was fine with. She noted down my details and I paid. After a pretty decent time of waiting, I finally got the explanation of how to go up to the room and how everything works, which was good explained by her. The room itself was nice. Everything was clean, the only thing that didn't look that clean was the shower head, it looked like it was stained pretty bad with calcium which could easily could be fixed in my opinion. Nevertheless, I had a good experience for one night.
Comment from Hotel Management
16 Jul 2023 by Emma, Hotel Management
Dear Kevin, thanks for your extensive review. I am glad you enjoyed your stay at The Penthouse. I will review the information on Expedia to make sure that the credit card requirement can easily be found. Best regards from The Hague and we hope to host you sometime soon again at the Penthouse!
by A verified traveler
No bar or Restaurant
Posted 1 Apr 2023 on HotelsI booked the penthouse over other places for one reason. The sky bar and the restaurant. my wife had knee surgery and we didn’t want to walk much so I wanted a place to stay with a good restaurant on site. I was told on check in the Restaurant had been closed a long time. The web site and Hotel.com site brags about the wonderful sky bar snd Restaurant.
If it’s been closed “ a long time “ that’s a lie and false advertisement. We loved the unit but didn’t fit our needs.
Comment from Hotel Management
2 Apr 2023 by The Penthouse, Hotel Management
Dear Michael,Many thanks for your stay at our apartments!There were indeed a few pictures of the restaurant still visible. We have just removed them. Apologies for the inconvenience!Kind regards,The Penthouse
by A verified traveler
Posted 31 Jul 2022
by A verified traveler
Posted 24 Sep 2021 on Ebookers
View amazing, lovely appartment
Comment from Hotel Management
29 Sep 2021 by The Penthouse Team, Hotel Management
Dear Liam, Thank you so much for your kind review. We hope to see you soon!
Kind regards,
The Penthouse Team
by A verified traveler
Posted 8 Nov 2019 on Hotels
No room cleaning or even bed making during 4 night stay
Comment from Hotel Management
8 Nov 2019 by Elwin Giel, Hotel Management
Dear Jacob,
Thanks for your review. The apartments do not offer a hotel service, as is advised in the listing and check in information. Cleaning is included at the start and end of your stay. If you would like additional cleaning service, you can reserve this daily at reception at an additional charge. We have checked your reservation, but you did not reserve any cleaning services? Best regards from The Hague
by A verified traveler
Posted 3 May 2019
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Comment from Hotel Management
18 May 2019 by Sanne , Hotel Management
Thank you!! See you soon, Best Regards Sanne - The Penthouse
by A verified traveler
Almost too good to be true ...
Posted 18 Apr 2019 on HotelsRoom was of excellent quality and had more facilities than one could expect of hotel accomodation. This, along with the reasonable pricing and excellent location beside HS station, meant that I had a very enjoyable 11-night stay at The Penthouse.
Comment from Hotel Management
24 Apr 2019 by Elwin , Hotel Management
Thanks for your kind review!
by A verified traveler
Spacious place to stay for a while
Posted 25 Dec 2018 on HotelsGood location, decent quality for price. Biggest benefit is how spacious the apartments are.
Comment from Hotel Management
26 Dec 2018 by Elwin Giel, Hotel Management
Thank you :-) See you soon at The Penthouse. Best regards from The Hague
