Ratings based on 211 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Sioux Falls
Posted 26 Oct 2024
The property was in a very good location. The decor seemed a little on the romantic/sexual side of things, but it was very accommodating. The whole building was very clean and the staff was extremely nice. We arrived late and the door was locked and when we buzzed, we had someone come around and get us to get around. The staff was very nice and took us back over to the self check-in kiosks and it went very smoothly after that. We did not have any issues at all the entire stay.
Comment from Hotel Management
27 Oct 2024 by Amal - Front Office , Hotel Management
Dear David, thank you so much for your thoughtful review! We're delighted to hear that you enjoyed our location, cleanliness, and the helpfulness of our staff. We strive to create a memorable atmosphere, and your comments about the decor give us valuable insight into how it may come across to different guests, thank you for that feedback!It’s great to know that our team could assist you with check-in, even during your late arrival, and that the process went smoothly. We're happy that you had a seamless stay with no issues. We hope to welcome you back soon for another enjoyable experience! With kind regards,
by A verified traveler
Fabulous location next to station
Posted 4 Oct 2024 on HotelsPerfect location but not when there is a festival on so do not stay around 3rd October . Flashing lights & Ibiza music 🙈
Had 2 sleepless nights but were quickly moved to a room at the back of hotel once i mentioned it to staff .
Also she put a kettle in room with english tea which was a nice touch . Complementary breakfast would have been nice as 19€ was a bit pricey
Comment from Hotel Management
5 Oct 2024 by Amal - Front Office , Hotel Management
Dear Jane, Dear Jane, thank you for sharing your feedback! We're glad you enjoyed our hotel's location and appreciated the attentiveness of our staff in resolving the noise issue. We’re sorry to hear that the October 3 celebrations disturbed your stay, and we understand how that could affect your experience. We always strive to accommodate guests' needs, and it’s great to hear our team was able to relocate you to a quieter room. We hope to welcome you back in the future, perhaps at a quieter time! With kind regards,
by A verified traveler
Good for a short business stay.
Posted 1 Oct 2024 on HotelsVery functional (close to center and train station) and clean. Comfortable bed. Room layout was quite original (sink in the bedroom), but one element was not great : a large structural column right in the middle of the room, obstructing passage around the bed.
Staff was extremely responsive and helpful when requested. However, the fact that staff at reception is "time-shared" with nearby hotel, and that a fully-automated station is in the main lobby made it for a slightly awkward check-in process.
Comment from Hotel Management
5 Oct 2024 by Amal - Front Office , Hotel Management
Dear Simone, thank you for your thoughtful review! We're happy to hear you enjoyed our convenient location, cleanliness, and comfortable bed. It's great that you found our staff responsive and helpful as well.We appreciate your feedback about the room layout and the structural column; we understand how that could be a bit inconvenient. Hotel vic is a self service hotel, we do not share reception with the adjacent hotel. As a hotel ourselves, we have a 24-hour reception. With kind regards,
by A verified traveler
Posted 21 Sep 2024 on Orbitz
This hotel was located very conveniently across from the train station. The self check-in system didn't work for us (it asked for a code that wasn't provided when our booking was confirmed online), so we had to call someone to help us. But, when there is staff in the lobby, they are always friendly and helpful.
Our room was great--spacious, comfortable bed, nice view. Interestingly, the outside of the building is quite soundproof from the noise of the city, but the interior walls are not--we were able to hear sneezing, snoring, and the alarm in the morning of the people in rooms next to us. It was convenient having a mini fridge in the room, and the shower was really nice. Would stay here again, but will bring earplugs next time in case of noisy neighbors!
Comment from Hotel Management
23 Sep 2024 by Amal - Front Office , Hotel Management
Dear Andrea, thank you for taking the time to share your detailed feedback! We're glad to hear you enjoyed our convenient location and that our staff made a positive impression during your stay. We're sorry for the inconvenience you experienced with the self check-in system and will review that process to make it smoother for future guests.It's great to hear that you appreciated the spacious room, comfortable bed, and the nice view, as well as the mini fridge and shower amenities. We also take note of your feedback regarding the soundproofing of the interior walls, and we apologize for the disturbance. Bringing earplugs is a great idea, but we will also work on addressing this concern.We look forward to welcoming you back in the future and ensuring an even more comfortable stay! With kind regards,
by A verified traveler
Posted 15 Sep 2024
Beautiful
Comment from Hotel Management
15 Sep 2024 by Amal - Front Office , Hotel Management
Dear Lewis, thank you for the amazing rating! We hope to welcome you to our hotel again soon. With kind regards,
by A verified traveler
Posted 1 Sep 2024
Friendly staff
Comment from Hotel Management
9 Sep 2024 by Amal - Front Office , Hotel Management
Dear Alison, thank you for your kind review and the lovely rating! We hope to welcome you to our hotel again soon. With kind regards,
by A verified traveler
Posted 25 Aug 2024
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Comment from Hotel Management
25 Aug 2024 by Amal - Front Office, Hotel Management
Dear Fiona, thank you for your review! We hope to welcome you to our hotel again soon. With kind regards,
by A verified traveler
Posted 14 Aug 2024
This hotel was great, clean, modern, quiet. Right next to the train station and a two minute walk into Leiden with shops & restaurants. All staff were lovely. The room was spotless, modern with big windows, blackout curtains, a coffee machine, fridge, smart TV with Netflix, great AC and wireless charging stations by the bed. Would happily return!
Comment from Hotel Management
18 Aug 2024 by Amal - Front Office, Hotel Management
Dear Mella, thank you for your amazing review! We’re thrilled to hear that you enjoyed your stay with us and appreciated the cleanliness, modern amenities, and convenient location of our hotel. It's wonderful to know that our staff made a positive impression and that you found your room well-equipped and comfortable.We look forward to welcoming you back on your next visit to Leiden. Your kind words mean a lot to us! With kind regards,
by A verified traveler
Posted 3 Aug 2024
Comment from Hotel Management
5 Aug 2024 by Amal - Front Office , Hotel Management
Dear Penelope, thanks for the wonderful grade! We hope to welcome you to our hotel again soon. With kind regards,
by A verified traveler
Modern style with convenient access to town
Posted 27 Jul 2024 on HotelsModern hotel luxurious rooms near both the train and historic town Center.
Comment from Hotel Management
9 Sep 2024 by Amal - Front Office , Hotel Management
Dear Stephen, thank you for your kind review! We're delighted to hear that you enjoyed our modern and luxurious rooms, as well as our convenient location near both the train station and the historic town center. We look forward to welcoming you back for another great stay! With kind regards,
