Ratings based on 504 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Nov 2024
by A verified traveler
Posted 13 Nov 2024
What a brilliant find, right in the centre of Delft and a couple of minutes walk from the train station. A huge room and a huge comfortable bed. Great nights sleep and with great staff on reception, what more could you ask for! Will be back.
by A verified traveler
Posted 2 Nov 2024
The location is good. The room is nice with high ceilings and you do not hear the outside at all, or the lifts etc. Location is five star. That's the only good part. Staff are polite but have no initiative or ability to help with anything. Room was not cleaned, bathroom flush does not latch, one light in the bathroom was not working, there was no kettle or coffee maker. When you ask staff they never do anything without repetition. We landed early and were waiting for our room at reception. We were the only ones waiting for over 2 hours, yet they only confirmed the room was ready after we asked again. Parking is expensive and reception won't tell you how it works. Reception manager was outright rude. It is not a 4 star, the stars are for service.
Comment from Hotel Management
6 Nov 2024 by Grand Museum Hotel, Hotel Management
Dear VarshaThank you for your review following your recent visit to our hotel.We appreciate your feedback and are sorry to hear that you did not enjoy our service during your stay with us.We will check with our housekeeping and maintenance in regard to the issues in the room. According to our notes we did supply you with a coffee machine later that afternoon, please let us know if this was not the case.Our standard check-in time is 15:00, and although you had requested an early check-in this will always depend on few things. We are sorry if this was not communicated clearly.According to our notes we were able to check you in slightly earlier than standard, around 2 PM.Once again we would like to thank you for your feedback. We hope to welcome you again in Delft in the future
by A verified traveler
Posted 21 Sep 2024
No good if you have luggage. Spread around 3 buildings, stairs and underground parking far away for19.20 euro despite they say it has parking on site. That's false there is none.
by A verified traveler
Posted 20 Sep 2024
This hotel is located very convenient to Delft. Walkable to every attraction. The breakfast buffet at the hotel is wonderful!
by A verified traveler
Posted 17 Sep 2024 on Hotels
by A verified traveler
Lied about Parking - No explanation
Posted 8 Sep 2024 on HotelsWhen we arrived we were told they had a partnership with a parking at the other side of the city and that we could leave the park there for free. We wasted time going back and forth between the parking and the hotel. Next day when we do the check out the woman at the desk simply said that what we were told was not true and did nothing for us but to give us an email address. Even when we asked for a the supervisor or a formal complaint. We could have stayed at a parking in front of the hotel for the same price. But the worst is their customer service... nonexistent.
by A verified traveler
Well located. Old, tiny place
Posted 19 Jul 2024 on HotelsThe hotel is really well located. It does NOT have parking. If you plan to bring your car consider 20 additional euros. Some areas smell really old, rooms are tiny and ours had a view to an alley plus the windows had just small ventilation, with no AC the night was quite warm (summer). Going upstairs with suitcases was not very practical. But we were ok and Delft was worth the visit!
by A verified traveler from Salt Lake City
Posted 15 Jul 2024
Beautiful hotel in beautiful restored houses in old Delft.
by A verified traveler
Posted 14 Jul 2024
Comment from Hotel Management
7 Aug 2024 by Grand Museum Hotel, Hotel Management
Dear Polly, Thank you very much for your review following your recent visit to our hotel. We are happy to hear that you enjoyed your stay with us. We hope to welcome you again in Delft in the future. Kind regards, Grand Museum Hotel
