Ratings based on 446 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Rutherford
Posted 29 Dec 2024
Great Bathtub.
by A verified traveler
Posted 21 Oct 2024
Good staff, good surrounding. Great location—just steps from the Leiden Central station. However, the bathroom was extremely unclean—to the point that one should never give this hotel a four star rating. Expedia should take these things into consideration when rating a hotel. The toilet bowl had terrible stain! I don’t want to give a description of it. Wish I had a better room with clean toilet. That said, since I might go to Leiden soon, I’ll probably end up staying here again simply because of the location.
Comment from Hotel Management
29 Oct 2024 by Amal - Front Office, Hotel Management
Dear Saira,Thank you for taking the time to share your experience with us. We’re pleased to know that you appreciated our location and found our staff and surroundings favorable. However, we’re truly sorry to hear about the cleanliness issues in your bathroom. This is certainly not the standard we strive to uphold, and we apologize for the inconvenience this caused.Your feedback is extremely valuable, and we will address these concerns with our housekeeping team to ensure improvements are made. Should you choose to stay with us again, please do not hesitate to reach out to us directly, and we’ll do our utmost to provide a room that meets all your expectations. With kind regards,
by A verified traveler
Posted 7 Oct 2024
Close to restaurants
Comment from Hotel Management
8 Oct 2024 by Amal - Front Office , Hotel Management
Dear John, thank you for the great grade! Hope to see you in the beautiful city of Leiden. With kind regards,
by A verified traveler
Posted 21 Sep 2024
Perfect location to train and nice hotel
Comment from Hotel Management
24 Sep 2024 by Amal - Front Office, Hotel Management
Dear Leanne, thank you for your great feedback! We're thrilled to hear that you found our location convenient for the train and enjoyed your stay at our hotel. We look forward to welcoming you back in the future! With kind regards,
by A verified traveler
Posted 11 Sep 2024 on Hotels
Comment from Hotel Management
13 Sep 2024 by Amal - Front Office, Hotel Management
Dear Stephen Roy, thank you for the amazing rating! With kind regards,
by A verified traveler
Posted 29 Aug 2024 on Hotels
Comment from Hotel Management
8 Sep 2024 by Receptie, Hotel Management
Dear Stefan, Thank you for the review. Hopefully we may welcome you again in Leiden!
by A verified traveler
Posted 22 Aug 2024 on Hotels
Comment from Hotel Management
23 Aug 2024 by Amal - Front Office , Hotel Management
Dear David, thank you for the lovely rating! We hope to welcome you again to our hotel in the future and we will go for a 10! With kind regards,
by A verified traveler
Posted 17 Aug 2024
Really close to train station. Great breakfast. Rooms were really nice and clean
Comment from Hotel Management
18 Aug 2024 by Isabelle - Front office, Hotel Management
Dear Alessandra, Thank you very much for the great review!It was a pleasure to have you as our guest. Hopefully we may welcome you another time in Leiden.With warm regards,
by A verified traveler
Posted 14 Aug 2024 on Hotels
Comment from Hotel Management
15 Aug 2024 by Amal - Front Office, Hotel Management
Beste Michael, bedankt voor de mooie beoordeling! Graag tot ziens in het mooie Leiden. Met vriendelijke groet,
by A verified traveler
Posted 24 Jul 2024 on Hotels
Spacious room with excellent shower.
Comment from Hotel Management
24 Jul 2024 by Amal - Front Office , Hotel Management
Dear Walter, thank you for your kind review and amazing rating! We hope to welcome you again soon in our hotel. With kind regards,
