Ratings based on 338 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Apr 2023 on Orbitz
The place was a little dingy but the location in Leiden was great. It is supposed to be closing at the first of May.
by A verified traveler
Posted 12 Dec 2022
Proper hotel maar kamer was heel erg koud. Geen verwarming en warme lucht airco werkte niet. Graag extra lakens voorzien voor koude winterdagen.
by A verified traveler
Posted 23 Oct 2022
The rooms were lovely and well-maintained. Excellent cleaning and hotel staff. From the night porter who let me in when I arrived late without calling in advance, the front desk staff who were always and offering coffee to the cleaning people who did a magnificent job cleaning the room every day perfectly it was lovely.
by A verified traveler
Posted 22 Sep 2022
The hotel is in a nice walkable area of the city, close to the shops and market.
What I didn't like about the hotel was the breakfast available in the restaurant, it was too expensive for what it offers. Next time I'll eat out.
by A verified traveler
Posted 15 Sep 2022 on Orbitz
This place is a dump!
by A verified traveler
Everything you need from a hotel
Posted 29 Aug 2022 on HotelsVery well located hotel in the centre of Leiden. Hotel was quiet despite the central location. Staff were friendly and helpful. Room was a good size, clean and comfortable. It felt a little dated but that doesn't really matter unless you plan to spend a lot of time in the hotel. If you're looking for a convenient, well placed hotel for your trip to Leiden, I would definitely recommend the Best Western City Hotel.
by A verified traveler
Great people, good hotel
Posted 25 May 2022 on HotelsThe staff here were very helpful, from ensuring I was checked into a room when I arrived early, to taking care of a package I wanted to leave for a friend who I couldn't quite arrange to catch up with.
The hotel is quite old, though, so the condition was not so great, but the bed was comfortable and the stay was nice enough. The location is excellent, between the train station and city centre.
by A verified traveler
Posted 21 May 2022 on Hotels
by A verified traveler
Posted 21 Apr 2022
Expected more from a Best Western.More like Bad and Ugly ,with no Good
by A verified traveler
Posted 21 Apr 2022
The staff was so accommodating, pleasant and we appreciated the extra service they provided us.
Our train was delayed and we had to arrive past 11pm.
The hotel front desk person waited for us to arrive and sign us in.
The hotel was clean and functional and convenient.
We would stay there again if ever in Leiden.
