Ratings based on 233 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Oranjestad
Posted 14 Oct 2024
Comment from Hotel Management
15 Oct 2024 by Guest Relations, Hotel Management
Beste Patrick, Hartelijk dank voor deze enthousiaste beoordeling.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Graag tot een volgende keer!Met vriendelijke groeten,Ingrid van EijkGuest Relations
by A verified traveler from San Francisco
Posted 27 Aug 2024
Excellent
by A verified traveler
Posted 13 Aug 2024
The biggest problem is guests can't control the temperature in the room. I stayed in August, couldn't make the room colder and woke up drenched in sweat. Also, the neighborhood is dirty and sketchy.
Comment from Hotel Management
27 Aug 2024 by Manager, Hotel Management
Thank you for your feedback.We apologize that certain aspects of your stay were below your expectations. Regarding the temperature control in the rooms, we understand that comfort is key, and we are sorry to hear that the air conditioning system did not cool the room to your satisfaction. Our system is designed to adjust according to the outside temperature to provide a pleasant environment indoors. To ensure there are no further issues with the air conditioning, we have forwarded your feedback to our technical service team to look into this.Our hotel is located in the heart of the city next to the beautiful shopping arcade De Passage.We hope you had a good time in The Hague and we look forward to welcoming you back in the future. Kind regards.Ingrid van EijkGuest Relations
by A verified traveler
Posted 4 Aug 2024 on Hotels
Comment from Hotel Management
2 Sep 2024 by Ingrid van Eijk Guest Relations, Hotel Management
Beste Amanda,Hartelijk dank voor uw positieve beoordeling.We zijn blij dat u een aangenaam verblijf had.Graag tot een volgende keer!Ingrid van EijkGuest Relations
by A verified traveler
Posted 3 Aug 2024
Perfect location to walk around The Hague. However parking garage was a challenge although adventurous and expensive! Breakfast was superb so have a good brunch for the day! Rooms are nicely renovated but be careful if you have to climb stairs with luggage!
Comment from Hotel Management
2 Sep 2024 by Ingrid van Eijk Guest Relations, Hotel Management
Thanks for taking the time to review your stay at our hotel.It is wonderful to hear that you enjoyed your stay with us at our convenient location. We have noted your comment regarding the car park and appreciate your suggestion. Thank you for complimenting breakfast and our team's courteous service. Your kind words are an incentive for us to continue maintaining our high standards.We hope that we can welcome you back in the future. Kindest regards,Ingrid van EijkGuest Relations
by A verified traveler
Posted 1 Aug 2024 on Hotels
Comment from Hotel Management
29 Aug 2024 by Ingrid van Eijk Guest Relations, Hotel Management
Beste gast,Bedankt dat u ons beoordeelde.We vinden het jammer dat de kamer niet aan uw verwachtingen voldeed. We hadden graag geweten wat u zo tegenviel, zodat we onze service kunnen verbeteren. We horen u graag.Met vriendelijke groet,Ingrid van EijkGuest Relations
by A verified traveler
Posted 30 Jul 2024 on Hotels
Comment from Hotel Management
2 Sep 2024 by Ingrid van Eijk Guest Relations, Hotel Management
Beste gast,Bedankt voor uw positieve review.Wat fijn dat u een aangenaam verblijf bij ons heeft gehad.We hopen u in de toekomst opnieuw te mogen verwelkomen.Ingrid van EijkGuest Relations
by A verified traveler
Posted 28 Jul 2024
Comment from Hotel Management
11 Sep 2024 by Ingrid van Eijk
Guest Relations, Hotel Management
Beste gast,Bedankt dat u ons beoordeelde.Het doet ons plezier dat u een fijn verblijf had.Met vriendelijke groet en graag tot een volgende keer,Ingrid van EijkGuest Relations
by A verified traveler
Posted 19 Jul 2024
We greatly enjoyed the stay. Very close to various museums and parks. Highly recommended
by A verified traveler
Posted 16 Jul 2024 on Hotels
Comment from Hotel Management
1 Aug 2024 by Ingrid van Eijk Guest Relations, Hotel Management
Bedankt voor uw mooie beoordeling.Super dat u een heel goed verblijf had bij ons en dat alles voor u naar wens was.Graag tot een volgende keer in Den Haag.Met gastvrije groet,Ingrid van EijkGuest Relations
