Ratings based on 961 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jan 2025
Efficient check in,comfortable accommodation.
The hotel was cold in some places, guests had coats on in some communal areas .
On the whole though a lovely relaxing stay .
Comment from Hotel Management
13 Jan 2025 by Kirk - General Manager, Hotel Management
Hi Kathryn,Thank you for your fantastic 5 out of 5 review. We strive to ensure all of our guests have a great stay with us and I am pleased to see this is what you experienced. Thank you
by A verified traveler
Posted 12 Jan 2025
Comment from Hotel Management
13 Jan 2025 by Kirk - General Manager, Hotel Management
Hi Stewart,Thank you for your positive rating of your recent stay with us. We look forward to seeing you again soon.
by A verified traveler
Posted 9 Jan 2025
We paid for a Hilton hotel as a treat we would normally stay in a Premier Inn but cheapness ! However we feel it wasn’t a Hilton experience! The bathroom wasn’t very clean, hair in the sink and skirting boards full of dust , the toilet roll holder was hanging off so every time it was used the paper fell off ! The toilet seat slipped to the side every time it was sat on ! The wardrobe door was hanging off, and had to be adjusted after every use !! Small things but very annoying all the same.
Comment from Hotel Management
9 Jan 2025 by Kirk - General Manager, Hotel Management
Hi Chris,Thank you for taking the time to review our hotel. Feedback is a critical part of our business which I take very seriously. I have passed on your comments to the relevant departments in the hotel and will ensure these matters are looked into. Thank you
by A verified traveler
Posted 7 Jan 2025
Comment from Hotel Management
8 Jan 2025 by Kirk - General Manager, Hotel Management
Hi Lisa,Thank you for leaving a rating of your stay. I am sorry that it seems you did not enjoy your visit to us. Please feel free to contact the hotel if there is anything we can help resolve. Thank you
by A verified traveler
Posted 3 Jan 2025
The rooms we were allocated was next to garbage collection and was an eyesore going in and out of it
Comment from Hotel Management
3 Jan 2025 by Kirk - General Manager, Hotel Management
Hi Swami,Thank you for your review. I am sorry the bins were left out of the correct storage area. I will speak with the team to ensure they are stored correctly. Thank you
by A verified traveler
Posted 2 Jan 2025
Great location and breakfast.
Comment from Hotel Management
3 Jan 2025 by Kirk - General Manager, Hotel Management
Hi Mark,Thank you for your fantastic 5 out of 5 review of your recent stay with us. We look forward to seeing you again soon
by A verified traveler
Posted 24 Dec 2024
Massive family room, very convenient. Excellent location. Not very easy of hauling large suitcases up multiple flights of stairs… but the room made it worth the climb!
Comment from Hotel Management
30 Dec 2024 by Kirk - General Manager, Hotel Management
Hi Lissy,Thank you for your great 5 out of 5 rating and review. I am pleased to see you enjoyed your room. We look forward to seeing you again in 2025
by A verified traveler
Posted 22 Dec 2024
Comment from Hotel Management
30 Dec 2024 by Kirk - General Manager, Hotel Management
Hi Ruth,Thank you for your great 5 out of 5 rating. We hope to see you again soon
by A verified traveler
Posted 15 Dec 2024
Breakfast horrible eggs just like rubber, bacon tough and nut right warm.
Properly was dated and chipped wood, floor in corridor had big dips in it so if you were unsteady on your feet you could have hurt yourself.
Comment from Hotel Management
17 Dec 2024 by Kirk - General Manager, Hotel Management
Hi Janet,Thank you for taking the time to review our hotel. I am sorry that your recent stay did not meet your expectations. We strive to ensure all of our guests have a great stay with us and I will be reviewing your comments with the team to ensure improvements are made. Thank you
by A verified traveler
Posted 14 Dec 2024
Limited parking at the property & cannot reserve a space prior to arrival. Rooms are located across different buildings so you may need to leave the main building to get to your room
Comment from Hotel Management
17 Dec 2024 by Kirk - General Manager, Hotel Management
Hi Chris,Thank you for your review. Yes we do have limited parking on site and that is why we operate it on a first come first serve basis to be as fair as possible. There are three car parks within walking distance of the hotel. Thank you and I hope we see you again soon.
