Ratings based on 1,000 Verified Reviews
3.5 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Dec 2022
The hotel is not the same as in the pictures. The area around is not the great.
Comment from Hotel Management
21 Dec 2022 by Hotel Manager, Hotel Management
Dear Abner,Thank you for taking the time to tell us about your experience at our hotel. Your feedback is very important to us. I was concerned to see that you were not impressed with our property. We have noted all your concerns and share with the respective department action. You can expect a still better experience next time. Please visit us again.Sincerely,Hotel Manager
by A verified traveler
Posted 8 Nov 2022
I presume it is a result of being short-staffed, but the change to a 10 am checkout time is SUPER annoying. They even phoned us to make sure we were going to be out of the room by 10 but when we left there was no one cleaning rooms on our floor. And all the dumb rules you have to initial at checkin. You can’t even have someone in your room who isn’t a registered guest? Absurd. After numerous stays I’m not sure we will stay here again unless the checkout time is changed.
Comment from Hotel Management
11 Nov 2022 by Hotel Manager, Hotel Management
Dear Douglas,Thank you for the stay at our hotel. We're sorry to hear that you didn't enjoy your recent stay with us. We appreciate your feedback and will take your suggestions into consideration in an effort to improve our guests' experience in the future. Please visit us again.SincerelyHotel Manager
by A verified traveler
Remove his hotel from your listing
Posted 30 Oct 2022 on HotelsPull out bed was broken. Hotel was a ghost town had hardly any other guest. Parking unsaftey notice scared me and made me worry about my car all night. There was no hot water. Dead flies everywhere, clearly no one cleaned the room.
Comment from Hotel Management
3 Nov 2022 by Hotel Manager, Hotel Management
Dear Stephen,Thank you for choosing our property.We are very sorry that we did not meet your expectations.Your comments are very important to us, as they will help us to improve our services and our guest experience even more.We hope that you will visit us again.SincerelyHotel Manager
by A verified traveler
Posted 28 Oct 2022
The rooms were quiet and the parking was fenced in and felt safe. The free breakfast was a joke. Coffee and stale bagels(1-2 out when I walked up around 8am). The rooms were clean and comfortable. I was there for a conference and this was the most affordable location that included parking. Downtown is horrible about parking, you will pay 30$ to self park or $40 for valet where the conference was at. So realistically you can cut through the nonsense and just take an uber from the hotel 1-2x a day and be happy.
Comment from Hotel Management
29 Oct 2022 by Hotel Manager, Hotel Management
Dear April,Thank you for your review of our hotel. We're glad you found our rooms clean and comfortable and that you felt safe in our parking lot. We're sorry to hear that you were not satisfied with our breakfast selection. We will try to do better in the future.SincerelyHotel Manager
by A verified traveler
Posted 24 Oct 2022 on Hotels
When we checked in early Friday morning the first room they gave us the door would not lock. So the second room they brought us to the door locked but the room was dirty and there was no hot water they said they would call maintenance but they never showed up. The third room they gave us was good except the fact that we went through three sets of room keys because they would occasionally stop working.
Comment from Hotel Management
27 Oct 2022 by Hotel Manager, Hotel Management
Dear GuestThank you for taking the time to write a review of your recent stay with us. We're sorry to hear that you had some difficulties with your room and that you didn't receive the level of service that you should have. We'll be sure to pass along your feedback to our team so that we can improve our service going forward. We hope that you'll consider giving us another chance in the future.SincerelyHotel Manager
by A verified traveler
Stay somewhere else
Posted 24 Oct 2022 on HotelsCame here with a group of friends and in total we had 5 rooms between all of us. My room smelled of cigarette smoke and the fire alarm was removed. The room next to us smelled like smoke and the room across from us smelled terribly of urine.
I could get past that, a little febreeze and that was cleared up. What really got me was when I walked outside of my room at 2 AM cause one of my friends walking back to her room said a random woman was trying to get into my friends room and he hadn't returned yet. She was obviously drugged up and had come up through one of the side entrances of the hotel and I had to ask her multible times to leave my friends hotel room door alone or I would call the cops.
Front desk said she was there often and knew of her and yet she still somehow got inside and tried to enter into a room.
Aside from that, the beds were nice and the staff were responsive and nice as well but I would never stay here again, I know that deadbolts and additional locks are supplied, but we shouldn't have to worry about random people from the street trying to break into our rooms in the middle of the night.
Comment from Hotel Management
27 Oct 2022 by Hotel Manager, Hotel Management
Dear James, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager
by A verified traveler
Just ok for a one night stay.
Posted 24 Oct 2022 on HotelsLocation was just ok-it was convenient but the neighborhood was a little sketchy. You could tell that they were trying. The parking lot was gated and well lit and we didn’t have any issues there. We were on the third floor and it reeked of pot smoke. There were dead and live flies in our room upon arrival. Pull out sleeper sofa was falling apart. It gets discouraging when you travel with 5, say you are traveling with 5 and yet the rooms are NEVER set up for 5. Two towels and no extra bedding for the pull out. No coffee maker in the room. And the water wasn’t warm for showering. Tepid at best.
Positives-beds we comfortable (minus the broken pull out) and other than the dead flies it was seemingly clean. Not sure if recommend. It was fine for a one night stay.
Comment from Hotel Management
27 Oct 2022 by Hotel Manager, Hotel Management
Dear Adam,Thanks for your comments.I regret that we couldn’t completely satisfy because of the issues mentioned in your review, which made your stay unpleasant. We take real pride in our hotel, and I apologize if we let you down. We are addressing your observations point by point for further improvement and you shall definitely see the difference during your next visit. We await your earliest next trip to our area and promise a nice stay with us. Sincerely,Hotel Manager
by A verified traveler
Posted 24 Oct 2022
Save your money! If you’re expecting privacy, forget it. The curtains do NOT close so people are able to look inside the windows. The longer we stayed (only stayed 18 hours and were gone for 5) the more disgusting it got. There were crumbs all over the floor, a sticky substance on the floor, and for the grand finale, the bed. My friend got into bed and felt something wet. IT WAS URINE. Keep in mind, we checked in, were there long enough to get ready, then went to an event. The bed had been made, covering the urine. When we voiced our concerns and showed staff the pictures (yes I have proof), the best they could do was say “Oh no” and look at me with a blank stare. SAVE YOUR MONEY
Comment from Hotel Management
27 Oct 2022 by Hotel Manager, Hotel Management
Dear Holly,We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding all the points you mention in your review you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel and services. Hope you reconsider.Sincerely,Hotel Manager
by A verified traveler
Posted 17 Oct 2022
A nice quiet hotel a short distance from downtown St Louis
Comment from Hotel Management
18 Oct 2022 by Hotel Manager, Hotel Management
Dear Paul, Thank you for your great review! I'm so glad you had a great time at our hotel. We certainly try our best to offer the best and certainly the most comfortable stay possible. We look forward to hosting you again very soon! Sincerely, Hotel Manager
by A verified traveler
Posted 17 Oct 2022 on Hotels
Bed bugs. Me an my Girlfriend got ate up by bed bug
Comment from Hotel Management
18 Oct 2022 by Hotel Manager, Hotel Management
Dear Timothy,Thanks for your valuable review. We're so sorry that you found bugs in your room. We apologize for the bugs. We do have pest control specialists who clear our rooms monthly. We'll be sure to remedy the problem as soon as possible to keep our rooms bug free. Hope you will reconsider us again.Sincerely,Hotel Manager
