Ratings based on 411 Verified Reviews

4.2 out of 5
85% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 2 Nov 2020 on Hotels
4 out of 5
by A verified traveler

Posted 8 Oct 2020
Everything was nice except for the curtain valance falling down from the wall. Luckily no one got hurt
2 out of 5
by A verified traveler

Posted 11 Aug 2020 on Orbitz
Stayed Fri. 8/7/20- Sun 8/9/20 for a couples wknd. Hotel lobby and grounds are nice. Room was clean,came with refridgerator and coffeemaker. Sink next to small bathroom. Balcony overlooking lake would've been great, if it didn't have spiderwebs everywhere. Service at Highlands restaurant was very poor, waited 30 min and still no orders were taken. Bar restaurant food arrived at table cold. They took it back but it should'nt have happened
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 10 Aug 2020 on Travelocity
2 out of 5
by A verified traveler

Disappointed with Hotels.com

Posted 10 Aug 2020 on Hotels
I booked a Lakeview room with Hotel.com with you. It definitely said lakeview. When I got there they gave me a parking lot view room. This was not a special request. It was what I paid for. They were neither nice nor apologetic about it. I have received more warmth and willingness to please a guest from Best Western. They did not move me. .
5 out of 5
by A verified traveler

Great couples weekend

Posted 8 Mar 2020 on Hotels
Had a great time at Eagle Ridge. Staff was super friendly! Great amenities too! Free wine tasting, great entertainment, great food, and yoga and mimosas!? Was great weekend!
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 23 Feb 2020 on Hotels
4 out of 5
by A verified traveler from ST. Charles

Posted 20 Feb 2020
Very nice clean room. Winter carnival was fun with lots of things for kids to do.
5 out of 5
by A verified traveler

We’ll be back!

Posted 16 Feb 2020 on Hotels
It was a pleasant stay. Nice hotel, good food and service. A little old/not so well maintained or need a renovation/facelift... Spa service was excellent. Winter festival was interesting. Will be back to visit again!
4 out of 5
by A verified traveler

Posted 8 Dec 2019
Beautiful property withan incredible view of the lake from our room.
Comment from Hotel Management
24 Dec 2019 by Colin, Hotel Management
Thank you for staying with us and please come back and stay with us soon! Colin Sanderson
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