Ratings based on 983 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
I will never stay in this hotel again. The room was dirty and some water leaking somewhere seem to come around the bath tub. Found a long hair inside the sheet. This place is filthy.
by A verified traveler
Posted 23 Nov 2024
by A verified traveler from SAN JOSE
Posted 22 Nov 2024
by A verified traveler
Posted 21 Nov 2024
Cool
by A verified traveler
Posted 19 Nov 2024
by A verified traveler
Posted 18 Nov 2024
I didn't like how the bed was squeaking.
by A verified traveler
Posted 13 Nov 2024
The propery has been outfitted with mismatching furniture and fittings, some very ugly, as if they received whatever was left in a warehouse
The blackput curtains were completely torn as if the room had been shot up. Many large holes.
Rooms/beds will only be made on alternating days but no one will tell you that upon registration. When questioned, front desk staff, a manager type said "it is on the website" and "all Hiltons in California do the same thing"
The breakfast "reastaurant" had no one to take orders, and all the tables were very dirty from previous guests.
Musty odor in the room.
Staff with tired, sullen attitude, and substandard personal appearance (unwashed hair, unwashed face, clothing worn was not freshly laundered).
$23 parking fee (which was comped to make up for breakfast fiasco).
There are many options in the area (Oyster Point), we've stayed in 2 others with similar or lower pricing and much higher standards of appearance, cleanliness, and service.
by A verified traveler
Posted 13 Nov 2024
Close to airport, but if you intend on visiting downtown San Francisco often, stay in the wharf area. Uber/Lyft and BART subway are expensive.
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Front Desk, Hotel Management
Thank you for your kind feedback, it is greatly appreciated. We hope to see you again in the future here in South San Francisco!
by A verified traveler
Posted 9 Nov 2024
I appreciated the quick check in and it was in a quiet area.
Comment from Hotel Management
10 Nov 2024 by Front Desk, Hotel Management
Thank you for your kind feedback, it is greatly appreciated. We hope to see you again in the future here in South San Francisco!
